Explorando a Sinergia entre a Gestão da Qualidade Total e a Inovação
Explorando a Sinergia entre a Gestão da Qualidade Total e a Inovação
Índice
Este artigo visa analisar a relação entre a Gestão pela Qualidade Total (GQT) e a Inovação, e as relações entre estas dimensões e o Desempenho Organizacional. A revisão da literatura indica alguma divergência relativamente às conclusões apresentadas pelos autores que estudaram a relação entre a GQT e a inovação. Alguns consideram a GQT um suporte à inovação. Outros concluem que a GQT é um fator impeditivo à inovação. Apesar de não existir consenso acerca da relação entre a GQT e o desempenho organizacional, a maioria dos investigadores constata que as práticas de GQT melhoram o desempenho organizacional. Relativamente à relação entre inovação e desempenho organizacional, os investigadores têm opinião consistente pelo que se admite uma relação direta positiva entre as duas dimensões. Baseado na revisão da literatura, é proposto um modelo conceptual que inclui as diferentes relações e que depois de testado poderá fornecer caminhos alternativos à melhoria do desempenho organizacional.
António Fernandes is an Assistant at School of Technology, Polytechnic Institute of Castelo Branco. He has taught courses on the Quality Control and Quality Management. He is a PhD student of Management at University of Beira Interior and research at NECE. His area of research is TQM and Innovation.
Luís Lourenço is an Associate Professor at Management and economics Department of University of Beira Interior and a researcher at NECE. He has taught several courses on the Production and Operations Management and Quality Management areas. He has published and presented at conferences several articles and has advised several Master’s and Ph.D. theses in the same areas.
Maria José Silva is Assistant Professor at the University of Beira Interior (UBI), Covilhã, Portugal. Her academic background includes a Ph.D. in Management, specialization in Innovation, UBI. She is Director of Master Program in Entrepreneurship at UBI and coordinator of the post-graduation Technology Entrepreneurship Course. She is scientific coordinator of the INESPO project – Innovation Network Spain- Portugal by POCTEP. She is a research in CIEO – Research Centre for Spatial and Organizational Dynamics. Research interests: Innovation and Technology Entrepreneurship.
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Desempenho, Inovação, Qualidade.
