Estudo da investigação académica centrada nas iso 9001: análise retrospetiva, temas centrais e tendências
Estudo da investigação académica centrada nas iso 9001: análise retrospetiva, temas centrais e tendências
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As normas para a certificação de sistemas de gestão da qualidade têm sido adotadas por um número crescente de organizações em todo o mundo. Este estudo procede a um mapeamento das publicações científicas académicas centradas na certificação de sistemas de gestão da qualidade. Mais precisamente, o artigo procura investigar a evolução da investigação centrada na ISO 9001, analisando a estrutura intelectual e tendências de investigação, relativamente a aspetos como autores, revistas, instituições, enfoque core dos artigos, as metodologias utilizadas, entre outros. Para o efeito, procedeu-se a uma revisão sistemática da literatura centrada nas publicações da base de dados online da WEB of Knowlege (Current contents). Analisou-se um total de 1.010 artigos identificados e cumprindo os critérios da pesquisa (efetuada em 10 Março de 2014). O estudo permite esclarecimentos quanto às principais linhas de investigação que representam a estrutura intelectual dominante,
assim como à sua evolução ao longo do tempo, identificando as principais conclusões e avanços conseguidos, gaps e tendências de investigação futuras.
Orlando Kahilana is actually a Phd candidate [Management] at the University of Beira Interior, Department of Management and Economics.
Luís Mendes, after a previous participation in the European Doctoral Program in Entrepreneurship and Small Business Management (Barcelona – Spain and Växjö – Sweeden), received his Ph.D. degree in Business Administration from the University of Beira Interior (Portugal). Since 2005, he has been workingas Professor of Quality Management, and Production/Operations Management. His research papers have appeared in refereed international journals and conferences, addressing issues such as human resources
strategic approaches in managing change, and drivers in manufacturing flexibility and its influence inperformance.
Luís Lourenço received both his Ms and Ph.D. degrees in Industrial Management at University of Clemson, South Caroline, USA. As Associate Professor at University of Beira Interior he has been teaching in fields such as Quality Management, Production and Operations Management, and Statistics, among others. His research papers have appeared in a few refereed international journals and conferences, and his recent research interests include research and development in the field of Total Quality Management and Business Excellence Models.
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Corbett, C.J., Montes-Sancho, M.J. e Kirsch, D. (2005). The financial impact of ISO 9000 certification in the United States: an empirical analysis. Management Science. 51: 1046-1059.
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King, A.A. e Toffel, M.W. (2009). Self-regulatory institutions for solving environmental problems: perspectives and contributions from the management literature. In M. Delmas e O. Young (eds), Governance for the Environment: New Perspectives. Cambridge University Press, Cambridge.
Lages, R. e França S. (2009).Ações necessárias para adequações da nova norma NBR ISO 9001:2008. Proceedings of the V Congresso Nacional de Excelência em Gestão, São Domingos, Niterói, RJ, 2-4 July.
Marimon, F., Casadesús, M. e Heras, I. (2006). ISO 9000 and ISO 14000 standards: An international diffusion model. International Journal of Operations and Production Management. 26: 141-165.
McGuire, S.J. e Dilts, D.M. (2008). The financial impact of standard stringency: an event study of successive generations of the ISO 9000 standard. International Journal of Production Economics. 113: 3-22.
Nadvi, K. e Wältring, F. (2004). Making sense of global standards. In H. Schmitz (ed.), Local Enterprises in the Global Economy. Edward Elgar. Cheltenham.
Sampaio, P., Saraiva, P. e Guimarães Rodrigues, A. (2009). ISO 9001 certification research: Questions, answers and approaches. International Journal of Quality and Reliability Management. 26: 38-58.
Saraiva, P., d`Orey, J., Figueira, J., Almeida, P. (2001). Testemunhos da Qualidade em Portugal. 1ª Edição, Instituto Português da Qualidade, Lisboa.
Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: an empirical study. Journal of Operations Management. 25: 83-109.
Sousa, R. e Voss, C.A. (2008). Contingency research in operations management practices. Journal of Operations Management. 26: 697-713.
Summers, S.S. (2003). Perceptions of legitimacy and efficacy in international environmental management standards: the impact of the participation gap. Global Environmental Politics. 3: 47-73.
Terlaak, A. e King, A.A. (2006). The effect of certification with the ISO 9000 quality management standard: a signaling approach. Journal of Behavior and Organization. 60: 579-602.
Zhang, D., Linderman, K. e Schroeder, R.G. (2012). The moderating role of contextual factors on quality management practices. Journal of Operations Management. 30: 12-23.
ISO 9001, linhas de investigação, revisão sistemática da
literatura, tendências
