Influência de conhecimentos, habilidades e atitudes dos profissionais de saúde na propensão para a notificação de incidentes/eventos adversos
Influência de conhecimentos, habilidades e atitudes dos profissionais de saúde na propensão para a notificação de incidentes/eventos adversos
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A redução de riscos é de vital importância para a melhoria da qualidade doscuidados de saúde e, como tal, a segurança do doente e a gestão do risco clínico tornaram-se uma parte importante da gestão hospitalar. Neste contexto, os sistemas de notificação de erros (incidentes/eventos adversos) representam uma ferramenta importante para uma gestão eficaz dos riscos, permitindo a identificação dos mesmos e das causas subjacentes, facilitando a aprendizagem e impedindo a recorrência dos mesmos.
Embora seja reconhecida a importância da notificação de erros para a garantia da segurança do doente, continua a haver uma subnotificação dos mesmos. Baseado numa preocupação em conhecer as razões que influenciam o compromisso com a segurança do doente e a notificação de erros, este estudo analisa, através de uma investigação empírica, a potencial influência do nível de conhecimentos, habilidades e atitudes dos profissionais de saúde relativamente à segurança do doente, na frequência de notificação de erros. Utilizou-se como método de colheita de dados o questionário on-line obtendo-se uma amostra de 152 questionários respondidos por profissionais de saúde. Através de um modelo de regressão linear múltipla concluiu-se que os conhecimentos, habilidades e atitudes dos profissionais apenas explicam 11,8% da variação na frequência de notificação de eventos adversos e que apenas os conhecimentos tem valor preditivo na frequência de notificação.
Nélia Paula Santos Faria, Ph.D. Student in Business Administration at University of Beira Interior (Portugal). Works as a Neonatal Clinical Nurse Specialist (NCNS) in the Neonatology of ULS Guarda. Since 2012, she’s an Internal Auditor of Quality Management System – ISO 9001. In addition to the themes inherent in the area of professional intervention, their interests relate to Quality Management, Leadership, risk management and patient safety.
Luis António Fonseca Mendes received his Ph.D. degree in Business Administration from the University of Beira Interior (Portugal). Since 2005, he has been working as Auxiliary Professor of Quality Management, Quality Assurance Systems,Production and Operations Management and Management Accounting at University of Beira Interior. His recent research interests include the role of Stakeholders in quality management, and in particular the role of Leadership and HRM, theHuman Resources strategic approach in managing change, the drivers in manufacturing flexibility and its influence in performance.
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Atitudes; conhecimento; gestão do risco; habilidades; notificação de erros; segurança do doente.
