Innovation for excellence in organizational management
Innovation for excellence in organizational management
Índice
Municipality of Águeda, “patterned” its organization by implementing a BPM (Business Process Management), a management by process-oriented goals.
The initial objectives was to clarify the organizational structure and responsibilities; redefinition, formalization and dissemination of the strategy; orientation to processes; continuous improvement in the performance of their processes level; the formalization of objectives, indicators and targets, aligned with the strategy for all CO’s.
The stages of implementation were:
Clarification of strategy
Design of organizational architecture
Breakdown of organizational objectives/indicators
Construction of a system of management control
Model of integrated operation management by objectives
Impact of management by objectives in Human Resources
The implementation of this process allowed Águeda obtains the following results:
New/reinforcing behaviors of employees gearing up for citizen and efficiency
Assurance of implementation of the strategy
Improving conditions for achieving high levels of excellence
Involvement and accountability of internal stakeholders
Clarification of the strategy
Development of mission statements
Setting objectives of the evaluation system
Process-oriented organizational architecture with responsibilities clearly identified
Improved performance
Integration between the organization and strategy of the activities
Contracts between the mission and goals
Alignment to provide a more effective service
Perception, by all, their role within the organization
“Radical” change rooted in organizational culture
With these achievements this project is considered as a great innovator bent for the organization in local government.
See paper
See paper
Improvement, Performance, Strategy, Stakeholders, Process
