The EFQM model and the integration of management systems as different methodologies to achieve stakeholders’ satisfaction
The EFQM model and the integration of management systems as different methodologies to achieve stakeholders’ satisfaction
Índice
Purpose – The aim of this paper is to analyze, through a literature review, if the EFQM model and the integration of management systems are similar practices to achieve stakeholders’ satisfaction.
Design/methodology/approach – The methodology applied is a literature review in which each practice is analyzed separately and then jointly to describe a dependence relationship. This is the starting point for which a two-strategy methodology is proposed to understand when a company decides to implement one or the other.
Findings – The results show that these two practices have the same objective, satisfying all the stakeholders, but are different methodologies that companies can use to achieve this aim. Organizations will choose one of them depending on their management strategy but also on their commitment and resources availability. Based on this research, a methodology defining two strategies that an organization can implement is proposed for future research.
Originality/value – Although studies analyzing the relationship between these two practices have been published before, this is, to the best of the authors’ knowledge, the first paper comparing them at the same level and proposing them as different methodologies to achieve the same objective.
Ver artigo
stakeholders’ satisfaction, EFQM model, integration of management systems, methodology.
