Methods used for final inspection in order to obtain the conformity of housing units in the delivery to the client

The increasing competition between construction companies in Brazil, during the last years, made the sector faces a substantial change. With the increasing of the quality level demanded by the consumers, the companies were pushed and stimulated to seek best levels of performance. The units are routinely delivered to the clients with no conformity and, it is normally the cause of the clients’ dissatisfaction and complaints, forcing the companies to repair a high percentage of the units. The number of the complaint was increasing until 2014, but it begun to decrease in 2015, probably following the civil construction decline and the Brazilian conomy crisis. (Foundation Procon SP, 2015). Repairs made to remedy the complaints generate additional costs not budgeted for construction companies and brings the customer to have disorders that may vary from the non-use of all or part of the housing unit. The way used by construction companies to mitigate this problem is to perform a general inspection on the unit and in the common areas of the project before the final inspection with the presence of the client. This work collects and analyzes the general inspection methods, practised by builders, and performs four case studies, along with construction workers, to identify the practices used. Based on studies conducted, and the results obtained after the delivery of housing units and identified good practice is made a proposal of improvement for the General inspection of tool housing units before the delivery to the client.

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final inspection, training, quality, customer.