Planning the Quality Management Organization – Development of a Roadmapping oriented QFD Approach

Purpose – This paper summarizes recent empiric research findings on Quality Management Organization (QMO) planning activities in manufacturing enterprises. Based on these findings, it presents a planning method concept that helps practitioners to plan their QMO in a more pro-active manner. This includes a description of working steps, tools and stakeholders to be involved in the planning process.
Methodology – Foundational data was gathered from the author’s own empiric research conducted between the November 2014 and April 2016 within manufacturing enterprises in Germany, Switzerland and Austria. Based on findings regarding current QMO structures, tools, stakeholder involvement and requirements towards a praxis-oriented planning approach, a methodology is developed to plan the QMO long-term and in line with corporate strategy. This methodology is based on Roadmapping as a strategic planning tool and
Quality Function Deployment as a design tool.
Findings – A comprehensive, pro-active planning approach supports effective design of the QMO. At the same time, a gap exists between the need for pro-active planning and current corporate practice. A Quality Function Deployment approach combined with Technology Roadmapping and Utility Analysis appears promising as a planning method that serves practitioners to plan the QMO with sufficient scope and time frame.
Value – The methodology presented in this paper lays the foundation for development of a practitioneroriented planning method to plan the QMO pro-actively and in accordance with the overall corporate strategy in terms of products, technologies, markets and associated legal requirements. At the same time, this paper reviews the state-of-the-art of QMO planning and presents recent findings of empirical research.

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Corporate Planning, Quality Management Organization, Roadmapping, QFD