Bibliometric analysis about subject “Quality in hotel services”

This article aims to conduct a bibliometric study of quality hotel services in order to seek information and readings that will contribute to the theoretical framework , assistance in the development of research and dissertations and lifting criteria for assessing the guests ‘ satisfaction regarding quality of services in hospitality. Through this technique , you can get a selection of articles for a ‘ starting core ” consisting of more relevant articles , authors , chronological distribution, and periodicals published languages. The results showed eleven publications on the subject researched , eight in the Spanish language , within an average of two articles published per year in the 2009-2012 period. The criteria for evaluating the satisfaction of the most common guests identified are related to behavioral skills of employees, value, comfort and perceived quality.

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Hospitality, Quality, Services, Bibliometrics