Quality Management Practices and Continuous Improvement in Desiccated Coconut Millers

This study investigated the relationship of Quality Management practices and Continuous improvement in the desiccated coconut industry of Sri Lanka. Researcher noted that the regulatory authority for Desiccated Coconut Millers in Sri Lanka, the Coconut Development Authority has made Good Manufacturing Practices (GMP) as a basic requirement to register as a Desiccated Coconut Miller. Considering that the Researcher decided to investigate the quality management practices of the Industry. Researcher conducted exploratory analysis using a conceptual model developed based on the literature review such as Top Management Commitment, Customer Focus, Employee Involvement.  In this context, Researcher used a cross-sectional survey methodology, and convenience sampling method to select the sample for the study. The sample was selected from the registered Desiccated Coconut Millers available at the Coconut Development Authority which is the responsible Institution in Sri Lanka to monitor the operational progress of Desiccated Coconut Millers in Sri Lanka. For the study the Researcher selected 20 Desiccated Coconut Millers based on the above methodology for this study. Researcher used a questionnaire developed using Likert Scale to obtain the data from the millers selected using the convenience sampling method. All Millers have responded positively with a satisfactory response rate of 100 percent and the analysis was done using Pearson coefficient, descriptive statistics and linear regression analysis. This study has shown that there are no significant relationship with the above independent factors and the continuous improvement. However, study revealed that different QM practices in the desiccated coconut millers require due attention to have a significant continuous improvement.

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Top Management Commitment, Customer Focus, Employee Involvement, Continuous Improvement