Tailor made Excellence – Systemic analysis using sensitivity model

Purpose – Despite of the proved effect of implementation of Business Excellence (BE) models on organization’s performance, more than 70% of BE projects fail. This paper aims to investigate BE implementation barriers in order to identify the main requirements for successful deployment of BE models. Moreover, this paper focuses on the gap in practice of BE concepts by comparison of existing BE implementation frameworks and consequently propose a novel framework for tailormade design of BE measures.
Design/methodology/approach – The so-called “malik sensitivity model” has been deployed in this study to analyze the main influencing factors in operationalization of BE models and identify the main requirement for successful selection of BE measures. A comprehensive review of literature led to identification of a sample of existing implementation frameworks.
Findings – Based on the sensitivity analysis, main requirements for successful design and implementation of BE models were identified. These were classified into two groups; “BE specific requirements” and “general requirement”. Considering the identified requirements and using qualitative comparison, the suitability and applicability of existing BE implementation frameworks were assessed and the gap was identified. The results highlight the need for adoption of BE measures to existing corporate culture and maturity level of organization when realizing BE models. Considering the identified gap, a new framework for tailor-made design of BE measures was introduced.
Practical implications– The findings offer guidance to those organizations wishing to realize BE adopted to their firms specific requirements.
Originality/value– This research presents a new framework for design of BE measures based on existing culture and maturity level and applies Vester’s sensitivity model to investigate BE implementation barriers for the first time.

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Business Excellence, Corporate culture, Sensitivity model.