The development of a management technology systems hospital production

Hospitals are complex organizations, submitted to the influence of economic theories and administrative to the achievement of operational effectiveness criterious. Although resources intended for industry have increased in recent decades in Brazil are still scarce, therefore, managers seek an equation able to balance the various demands and provide continuous improvement of services. Given the above, the objective of this study was develop a management technology systems hospital production capable of providing diagnostic and performance generation initiatives for improvements. Methodologically, it is a theoretical study held in empirical case study in three brazilians hospitals. As for technology generated, it sought to preserve the essence of the diagnostic tool developed by researches, however, adjustments were necessary. The collect data had the participation of a group of professionals with solid knowledge about organizational dynamics. As for results, the diagnosis production indicated subsystems such as, e.g. ‘Cycle Time’ that needed urgent action, therefore were not contributing effectively to achieve the result of factors. The instrument reveals interactions between constituent and representative areas of the system hospital production, indicating potential improvement actions, in line with complex thought inherent in this type of management. The improvement ideas converged for actions related to practical factors identified in the literature. In conclusion, this study says that is of significant importance to hospital area can count on aid of a performance management technology that assists managers in the formulation strategies and help them cope with greater assertiveness in the environment in which they compete.

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Hospital, improvement, management technology