Fernandes, Ana Cristina;
Pires, António Ramos;
Framework for monitoring process control with finite mixture distribution: Application in company of alimentary sectorVicentin, D.S., Silva, B.B., Piccirillo, I.N., Bueno, F.C. and Oprime, P.C.
Instrument that evaluates the IMS and sustainable performancePoltronieri, C.F., Gerolamo, M.C., Dias, T.C.M. and Carpinetti, L.C.
The impact of the lecturer experience on students’ satisfactionBerbegal-Mirabent, Jasmina., Mas-Machuca, Marta. and Marimon, Frederic
The prioritization of Attributes - A New Perspective on the RBVMigowski, S.A., Teixeira, R., Libânio, C.S., Migowski, E.R. and Duarte, F.D.
Combining Quality Tools for Effective Problem SolvingMatthew Barsalou
Design Thinking and QFD: two faces of the same coin?Patrícia Moura e Sá
Simultaneous integration: a case study of an SMELlonch, M. and Bernardo, M.
The process of internalization of quality standardsTarí, J.J., Pereira-Moliner, J., Molina-Azorín, José F. and López-Gamero, M.D.
Integration of Social Topics in Quality Management CurriculaSimon, A.
Knowing the element "Integration and Process Management" on Sugarcane Supply ChainPalota, P.H. and Martins, M.F.
The experience on management systems certification as an enabler for social responsibility external assessmentAguilar Rosado, N., Bernardo, M. and Tarí, J.J.
Reasons of relations between the constructs perceived quality, trust, and loyalty in virtual learning environmentCurth, M.
Service quality study in property and casualty insurance market using the Quality Function Deployment methodologyJordi Escayola Mansilla and Jesús Tricás Preckler
Employees´ Satisfaction and Quality Management in Human Resources: a Study in Spanish Thermal CentreDel Río-Rama, M.C., Álvarez-García, J. and Bredis, K.
Implementation of a quality model on a software company in BrazilSilva, T.A., Queiroz, F.C.B.P., Queiroz, J.V. and Furukava, M.
Applying Design of Experiments in Product Development ProcessAraújo Júnior, L.Q., Queiroz, F.C.B.P., Assis, C.F., Azevedo, W.M., Queiroz, J.V. and Furukava, M.
Using simulation for balancing a line of power plugsRamos, A.L., Ferreira, J.V. and Santos, S.T.
Maturity and integration in management systems. Organizational sustainabilityEscobar Rivera, D. and Simon Villar, A.
Assessing Quality Tools Use in the Wind Power SectorCastelló, J., De Castro, R. and Marimon, F.
Supplier Evaluation Process from the perspective of the StakeholdersCaran V., Krueger J.F., Ayres, L.F. and Araujo Jr. A.
Relationship between Quality Management Practices and Innovation: The Stateof-the-artBianchi, R.O. and Sampaio, P.
Quality Management Practices and Continuous Improvement in Desiccated Coconut MillersLalith Nimal Senaweera and Priyantha Saman
ISO 20000 service management standard: Motivations and key factors to implementCots, Santi and Casadesús, Martí
Exploring TLS approaches: A reviewDias, R. and Tenera, A.
Kaizen-Green. An opportunity for sustainable continuous improvementSuárez-Barraza, M.F. and Rodríguez-González, F.G
Risks in quality management systems: What does ISO 9001:2015 intend?Boanerges do Amaral Couto, Renato Pedroso Lee, Marcello Guimarães Couto and Marcelo Ferraz
EQUASS Assurance Certification: The View of Pioneer AdoptersMelão, Nuno, Amorim, Marlene, Marimon, Frederic and Alegre, Inés
Tailor made Excellence - Systemic analysis using sensitivity modelBolboli, S.A. and Reiche, M.
Measuring Final Inspectors’ Discrimination Ability of Metal Structures in the Automotive IndustryAlvelos, H., Gonçalves, S. and Xambre, A.R.
The development of a management technology systems hospital productionAzevedo, B.M., Erdmann, R.H., Camara, T.F. and Campos, F.L.S.
Hospital Disaster Plan: the experience of a Brazilian hospitalRacy, F.C.J., Smaletz, D., Mizutani, J.K.S., Santos, T.C.G., Azevedo, B.M. and Campos, F.L S.
Reality Shock – Reducing the RiskCampbell-Allen, N.M., Grigg, N.P. and Jayamaha, N.P.
Reduced time in the undercut beams building process in particularSantos, F.B., Sabaddini, F.S., Barros, J.G.M. and Araújo Junior, A.H.
Is the Biosphere certification increasing customers’ satisfaction in hotels?Presas, P., Bernardo, M. and Hernardez-Vivanco, A.
Analysis of the possible impacts of ISO 9001:2015 version changes in the quality management system of construction companiesSantos, J. and Evangelista, A.
What drives value? A comparative study of value drivers and how they are affected by management systemsRaßfeld, C., Fiegler, M., Witczak, M. and Jochem, R.
The supply chain quality management (SCQM) in middle-income economy countriesLopez Astudillo, A., Cancelado Carretero, H.M., Fajardo Toro, C.H., Balbastre Benavent, F. and Redondo Cano, A.
Improving Quality of Healthcare through the Selection of Right Technology: An Expert System Approach for a Public Sector HospitalAyyaz Ahmad and Zahra Badar Munir
The EFQM model and the integration of management systems as different methodologies to achieve stakeholders’ satisfactionNavas, J.L. and Bernardo, M.
The evolution of intensity certification in ISO 9001 and ISO 14001: a comparative analysis by countriesPrestanicola, C., Galetto, M. and Marimon, F.
Methods used for final inspection in order to obtain the conformity of housing units in the delivery to the clientNoronha, M.P.P., Santos, J. and Evangelista, A.C.J.
Planning the Quality Management Organization – Development of a Roadmapping oriented QFD ApproachBehmer, Falk and Jochem, Roland
Evaluating quality-inspection effectiveness and affordability in short-run productionsFranceschini, F., Galetto, M., Genta, G. and Maisano, D.A.
Self-Assessment Using a Business Excellence Model: an empirical study on Brazilian SMEsMachado, M.C., Mendes, E.F., Telles, R., Sampaio, P. and Santos, C.E.
The dyad partnership-credibility and the qualification of suppliersSimone Ribeiro Sarges, Marcelo Oliveira, Fernando Romero and Sérgio Sousa
Monitoring audit quality performance: a contribution based on the analysis of audit reportsRicardo Rocha, Joana Guimarães Sá and Henriqueta Nóvoa
Total Quality Management and Corporate Social Responsibility. Literature review. The case of Nabeiro Delta Cafés GroupNogueiro, T., Saraiva, M. and Jorge, F.
Promoting change and easing quality management into higher education institutionsDuarte, R., Lacerda-Nobre, A., Ramos-Pires, A., Duarte, J., and Silva-Ribeiro, J.
Bibliometric analysis about subject “Quality in hotel services”Lima, T.G., Nascimento, D.C. and Shimoda, E.
Validity of questionnaire items for customer satisfaction evaluation of hotelsLima, T.G., Nascimento, D.C. and Shimoda, E.S.
Research opportunities in Production Engineering: a diagnosis instrument proposalNeves, S.M., Paiva, E.J., Pinto, J.A., Neves, I.F.M. and D’Elboux, T.V.
Implementation of six sigma methodology for the elimination of contamination in Fine Pitch connectorsLopes, J.M., Lopes, I., Roque, J. and Alves, A.L.
Logistics Business: Kanban Implementation in an Automotive Components IndustryRibeiro R.B., Araujo Jr A.H.F., Barros, J.G.M. and Sabbadini, F.S.
Integrated Management Systems diffusion in South European countriesCabecinhas, M., Domingues, J.P.T., Sampaio, P., Bernardo, M., Franceschini, F., Galetto, M., Gianni, M., Gotzamani, K., Mastrogiacomo, L. and Hernandez-Vivanco, A.
Integrating Lean Six Sigma with the new Management System StandardsMarques, P.A., Meyrelles, P.M. , Saraiva, P.M. and Frazão-Guerreiro, F.J.
Employeeship – the missing link between leadership and good resultsMarita Bergendahl and Lars Sörqvist
Improving the quality of life through Six SigmaIorga, D., Ionescu, S. and Scarlat, C.
Why Should We Hear Our Suppliers?Dagnino, B.V.
A model proposal for preservation process validation in microbial biobanksAnabela Martins, Nelson Lima and Paulo Sampaio
Operational Excellence Programs influence on Organizational Culture Change: a conceptual model proposalCarvalho, André M., Sampaio, Paulo and Rebentisch, Eric
Analyzing the processes at Misurata airport using the service blueprint methodRamadan Abugeddida, Pat Donnellan and Enda Fallon
ISO 9001 and EFQM Model: a good approach for Higher Education Institutions?Sá, P.S, Sampaio, P. and Rosa, M.J.
Impact of Physicians on Patients Seeking Hospital Services: Information Asymmetry Combines with Shifts in Perceived QualityWasim I.M. Sultan and José Crispim
Welcome to the 2nd International Conference on Quality Engineering and Management!
After the successful organization of the 1st International Conference on Quality Engineering and Management in 2014, it is our pleasure to welcome you to the conference 2nd edition at the University of Minho, again in the historic city of Guimarães, Portugal. This event combines two areas that are not usually brought together: Quality Engineering and Quality Management. We hope that the results of our effort will translate into a successful venture, making gradually of this conference an important scientific event in the field of Quality. As was our aim, since the beginning, the conference covers different topics related to Quality Management and Quality Engineering, including Standards, Continuous Improvement, Supply Chain Quality Management, Management Systems, Six Sigma, Quality Tools, Quality Managementin Higher Education, Quality Management in Services and Total Quality Management.
In this 2nd edition the balance between Quality Management papers and Quality Engineering ones is more clear, thus accomplishing one of the fundamental goals of this conference. Approximately 120 papers have been submitted and almost 85 were accepted for presentation, after review from the Conference Scientific Committee. Additionally, some of these papers were selected by the Scientific Committee to be considered for a special issue that will be published by the International Journal of Quality and Reliability Management (SCOPUS indexed journal). Papers accepted correspond to authors from all around the world, with more than 20 countries represented at this level. Therefore, a warm acknowledgment to all speakers and authors is well deserved – Thank You! The success of this second edition derives from their efforts and participation!
We would like to thank all of our four keynote speakers, who will be with us during the two days of the event: Eric Rebentisch, Jiju Antony, Lars Sorqvist and Marco Reis. We have here the chance to listen to their contributions and new research development insights, coming from some of the most influent current Quality Academicians. Many thanks also to all the excellent work carried out by the Scientific Committee during the papers selection process. We must acknowledge as well the institutional support received from the School of Engineering of the University of Minho, University of Coimbra, University of Girona, International University of Catalunya, Portuguese Association for Quality, Algoritmi Research Centre, Luso-American Foundation, American Society for Quality, Portuguese Institute for Quality, Brazilian Association of Production Engineering, Brazilian Society of Quality and Excellence in Management, Quality for Excellence Consultancy, BQualidade, Target and Cempalavras.
Again, let’s take advantage of this great opportunity and make with your contributions an event with Quality, shared and built by such a top level group of participants!
Enjoy your conference! Thank you all!
University of Minho, July 14, 2016.