ICQEM 2016
ICQEM 2016
Autores/Editores:
Sampaio, Paulo;
Domingues, Pedro;
Barros, Síria;
Carvalho, André;
Casadesús, Marti;
Costa, Acácio;
Fernandes, Ana Cristina;
Marimon, Frederic;
Melo, Mónica;
Oliveira, Rui;
Pires, António Ramos;
Saraiva, Pedro.
Índice
Instrument that evaluates the IMS and sustainable performance
Poltronieri, C.F., Gerolamo, M.C., Dias, T.C.M. and Carpinetti, L.C.The impact of the lecturer experience on students’ satisfaction
Berbegal-Mirabent, Jasmina., Mas-Machuca, Marta. and Marimon, FredericThe prioritization of Attributes - A New Perspective on the RBV
Migowski, S.A., Teixeira, R., Libânio, C.S., Migowski, E.R. and Duarte, F.D.Combining Quality Tools for Effective Problem Solving
Matthew BarsalouDesign Thinking and QFD: two faces of the same coin?
Patrícia Moura e SáSimultaneous integration: a case study of an SME
Llonch, M. and Bernardo, M.The process of internalization of quality standards
Tarí, J.J., Pereira-Moliner, J., Molina-Azorín, José F. and López-Gamero, M.D.Integration of Social Topics in Quality Management Curricula
Simon, A.Knowing the element "Integration and Process Management" on Sugarcane Supply Chain
Palota, P.H. and Martins, M.F.Aguilar Rosado, N., Bernardo, M. and Tarí, J.J.Curth, M.Jordi Escayola Mansilla and Jesús Tricás PrecklerEmployees´ Satisfaction and Quality Management in Human Resources: a Study in Spanish Thermal Centre
Del Río-Rama, M.C., Álvarez-García, J. and Bredis, K.Implementation of a quality model on a software company in Brazil
Silva, T.A., Queiroz, F.C.B.P., Queiroz, J.V. and Furukava, M.Applying Design of Experiments in Product Development Process
Araújo Júnior, L.Q., Queiroz, F.C.B.P., Assis, C.F., Azevedo, W.M., Queiroz, J.V. and Furukava, M.Using simulation for balancing a line of power plugs
Ramos, A.L., Ferreira, J.V. and Santos, S.T.Maturity and integration in management systems. Organizational sustainability
Escobar Rivera, D. and Simon Villar, A.Assessing Quality Tools Use in the Wind Power Sector
Castelló, J., De Castro, R. and Marimon, F.Supplier Evaluation Process from the perspective of the Stakeholders
Caran V., Krueger J.F., Ayres, L.F. and Araujo Jr. A.Relationship between Quality Management Practices and Innovation: The Stateof-the-art
Bianchi, R.O. and Sampaio, P.Quality Management Practices and Continuous Improvement in Desiccated Coconut Millers
Lalith Nimal Senaweera and Priyantha SamanISO 20000 service management standard: Motivations and key factors to implement
Cots, Santi and Casadesús, MartíExploring TLS approaches: A review
Dias, R. and Tenera, A.Kaizen-Green. An opportunity for sustainable continuous improvement
Suárez-Barraza, M.F. and Rodríguez-González, F.GRisks in quality management systems: What does ISO 9001:2015 intend?
Boanerges do Amaral Couto, Renato Pedroso Lee, Marcello Guimarães Couto and Marcelo FerrazEQUASS Assurance Certification: The View of Pioneer Adopters
Melão, Nuno, Amorim, Marlene, Marimon, Frederic and Alegre, InésTailor made Excellence - Systemic analysis using sensitivity model
Bolboli, S.A. and Reiche, M.Measuring Final Inspectors’ Discrimination Ability of Metal Structures in the Automotive Industry
Alvelos, H., Gonçalves, S. and Xambre, A.R.The development of a management technology systems hospital production
Azevedo, B.M., Erdmann, R.H., Camara, T.F. and Campos, F.L.S.Hospital Disaster Plan: the experience of a Brazilian hospital
Racy, F.C.J., Smaletz, D., Mizutani, J.K.S., Santos, T.C.G., Azevedo, B.M. and Campos, F.L S.Reality Shock – Reducing the Risk
Campbell-Allen, N.M., Grigg, N.P. and Jayamaha, N.P.Reduced time in the undercut beams building process in particular
Santos, F.B., Sabaddini, F.S., Barros, J.G.M. and Araújo Junior, A.H.Is the Biosphere certification increasing customers’ satisfaction in hotels?
Presas, P., Bernardo, M. and Hernardez-Vivanco, A.Santos, J. and Evangelista, A.Raßfeld, C., Fiegler, M., Witczak, M. and Jochem, R.The supply chain quality management (SCQM) in middle-income economy countries
Lopez Astudillo, A., Cancelado Carretero, H.M., Fajardo Toro, C.H., Balbastre Benavent, F. and Redondo Cano, A.Ayyaz Ahmad and Zahra Badar MunirNavas, J.L. and Bernardo, M.Prestanicola, C., Galetto, M. and Marimon, F.Noronha, M.P.P., Santos, J. and Evangelista, A.C.J.Planning the Quality Management Organization – Development of a Roadmapping oriented QFD Approach
Behmer, Falk and Jochem, RolandEvaluating quality-inspection effectiveness and affordability in short-run productions
Franceschini, F., Galetto, M., Genta, G. and Maisano, D.A.Self-Assessment Using a Business Excellence Model: an empirical study on Brazilian SMEs
Machado, M.C., Mendes, E.F., Telles, R., Sampaio, P. and Santos, C.E.The dyad partnership-credibility and the qualification of suppliers
Simone Ribeiro Sarges, Marcelo Oliveira, Fernando Romero and Sérgio SousaMonitoring audit quality performance: a contribution based on the analysis of audit reports
Ricardo Rocha, Joana Guimarães Sá and Henriqueta NóvoaNogueiro, T., Saraiva, M. and Jorge, F.Promoting change and easing quality management into higher education institutions
Duarte, R., Lacerda-Nobre, A., Ramos-Pires, A., Duarte, J., and Silva-Ribeiro, J.Bibliometric analysis about subject “Quality in hotel services”
Lima, T.G., Nascimento, D.C. and Shimoda, E.Validity of questionnaire items for customer satisfaction evaluation of hotels
Lima, T.G., Nascimento, D.C. and Shimoda, E.S.Research opportunities in Production Engineering: a diagnosis instrument proposal
Neves, S.M., Paiva, E.J., Pinto, J.A., Neves, I.F.M. and D’Elboux, T.V.Lopes, J.M., Lopes, I., Roque, J. and Alves, A.L.Logistics Business: Kanban Implementation in an Automotive Components Industry
Ribeiro R.B., Araujo Jr A.H.F., Barros, J.G.M. and Sabbadini, F.S.Integrated Management Systems diffusion in South European countries
Cabecinhas, M., Domingues, J.P.T., Sampaio, P., Bernardo, M., Franceschini, F., Galetto, M., Gianni, M., Gotzamani, K., Mastrogiacomo, L. and Hernandez-Vivanco, A.Integrating Lean Six Sigma with the new Management System Standards
Marques, P.A., Meyrelles, P.M. , Saraiva, P.M. and Frazão-Guerreiro, F.J.Employeeship – the missing link between leadership and good results
Marita Bergendahl and Lars SörqvistImproving the quality of life through Six Sigma
Iorga, D., Ionescu, S. and Scarlat, C.Why Should We Hear Our Suppliers?
Dagnino, B.V.A model proposal for preservation process validation in microbial biobanks
Anabela Martins, Nelson Lima and Paulo SampaioCarvalho, André M., Sampaio, Paulo and Rebentisch, EricAnalyzing the processes at Misurata airport using the service blueprint method
Ramadan Abugeddida, Pat Donnellan and Enda FallonISO 9001 and EFQM Model: a good approach for Higher Education Institutions?
Sá, P.S, Sampaio, P. and Rosa, M.J.Wasim I.M. Sultan and José CrispimWelcome to the 2nd International Conference on Quality Engineering and Management!
After the successful organization of the 1st International Conference on Quality Engineering and Management in 2014, it is our pleasure to welcome you to the conference 2nd edition at the University of Minho, again in the historic city of Guimarães, Portugal. This event combines two areas that are not usually brought together: Quality Engineering and Quality Management. We hope that the results of our effort will translate into a successful venture, making gradually of this conference an important scientific event in the field of Quality. As was our aim, since the beginning, the conference covers different topics related to Quality Management and Quality Engineering, including Standards, Continuous Improvement, Supply Chain Quality Management, Management Systems, Six Sigma, Quality Tools, Quality Managementin Higher Education, Quality Management in Services and Total Quality Management.
In this 2nd edition the balance between Quality Management papers and Quality Engineering ones is more clear, thus accomplishing one of the fundamental goals of this conference. Approximately 120 papers have been submitted and almost 85 were accepted for presentation, after review from the Conference Scientific Committee. Additionally, some of these papers were selected by the Scientific Committee to be considered for a special issue that will be published by the International Journal of Quality and Reliability Management (SCOPUS indexed journal). Papers accepted correspond to authors from all around the world, with more than 20 countries represented at this level. Therefore, a warm acknowledgment to all speakers and authors is well deserved – Thank You! The success of this second edition derives from their efforts and participation!
We would like to thank all of our four keynote speakers, who will be with us during the two days of the event: Eric Rebentisch, Jiju Antony, Lars Sorqvist and Marco Reis. We have here the chance to listen to their contributions and new research development insights, coming from some of the most influent current Quality Academicians. Many thanks also to all the excellent work carried out by the Scientific Committee during the papers selection process. We must acknowledge as well the institutional support received from the School of Engineering of the University of Minho, University of Coimbra, University of Girona, International University of Catalunya, Portuguese Association for Quality, Algoritmi Research Centre, Luso-American Foundation, American Society for Quality, Portuguese Institute for Quality, Brazilian Association of Production Engineering, Brazilian Society of Quality and Excellence in Management, Quality for Excellence Consultancy, BQualidade, Target and Cempalavras.
Again, let’s take advantage of this great opportunity and make with your contributions an event with Quality, shared and built by such a top level group of participants!
Enjoy your conference! Thank you all!
University of Minho, July 14, 2016.
Título: Proceedings of the 2nd International Conference on Quality Engineering and Management, 2016
Aviso sobre marcas registadas: Nomes de produtos ou empresas podem ser marcas comerciais ou registadas e usadas apenas para identificação e explicação, sem intenção de infringir.
International Conference on Quality Engineering and Management
Paulo Sampaio – Presidente
School of Engineering, Systems and Production Department
Campus Gualtar, 4710-057 Braga, Portugal
http://icqem.dps.uminho.pt/
icqem@dps.uminho.pt
© 2016 by International Conference on Quality Engineering and Management
Autores/Editores: Sampaio, Paulo; Domingues, Pedro; Barros, Síria; Carvalho, André; Casadesús, Marti; Costa, Acácio; Fernandes, Ana Cristina; Marimon, Frederic; Melo, Mónica; Oliveira, Rui; Pires, António Ramos; Saraiva, Pedro.
Publicação: International Conference on Quality Engineering and Management
Data: Julho 2016
Capa e Paginação: Luís Coutinho
ISBN: 978-989-20-6814-5
1ª Edição: 200 unidades
Volume 1: 894 páginas
Membros: Acácio Costa, Universidade do Minho, Portugal
Ana Cristina Fernandes, Universidade do Minho, Portugal
André Carvalho, Universidade do Minho, Portugal
António Ramos Pires, Associação Portuguesa da Qualidade, Portugal
Frederic Marimon, Universidade Internacional da Catalunha, Espanha
Marti Casadesús, Universidade de Girona, Espanha
Mónica Melo, Universidade do Minho, Portugal
Pedro Domingues, Universidade do Minho, Portugal
Pedro Saraiva, Universidade de Coimbra, Portugal
Rui Oliveira, Universidade do Minho, Portugal
Síria Barros, Universidade do Minho, Portugal
