Coaching and organizational improvement: A balanced scorecard approach

Purpose – The chief goal of this study is to measure the impact of coaching on organizational improvement using the Balanced Scorecard (BSC) conceptual framework.
Design/Methodology/Approach – Case analysis based on action research, incorporating real management data to track progress in line with the BSC framework.
Findings – The results point to an enhancement of the subject’s managerial skills in relation to team management and decision making and to an improvement in the subject’s industrial management indicators.
Originality/Value – To the best of our knowledge, this is the first study to specifically examine the relationship between coaching outcomes, management variables and business performance. This study presents a new evaluation methodology, based on the BSC, which can be applied to other processes.

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Coaching, Balanced Scorecard, Organizational improvement, Business performance