World state of quality 2017: Results of a worldwide approach to measure macroquality

Purpose – This paper aims to present the first results of the World State of Quality project which intends to measure the country macroquality according to different multidimensional quality performance.
Design/methodology/approach – A model encompassing 10 dimensions and 16 indicators was developed aiming to cover the macroquality approach to understand how each country is performing. Different databases were chosen in order to get the data collection. Then, an overall World State of Quality score was computed based on the ranking positions of each country across all indicators.
Findings – The overall World State of Quality allowed the identification of different quality profiles group and each one reflects similar behaviours that the countries of the same group perform. Five groups were created: Leading; Follower; Moderate; Lagging; and Beginning.
Research limitations/implications – Only 110 worldwide countries were used in the 2017 edition of the World State of Quality project due to the lack of compiled information. Besides that the databases were chosen based on those that publish periodic and reliable updates.
Originality/value – Rankings and evaluation of several areas such as innovation, competitiveness, education or health are regularly published and reports are produced to show the results of these areas. The intention of the World State of Quality project is to fill the lack of quality performance assessment across countries in a pioneer approach that was already tested for the European Union countries in 2016.

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World State of Quality, Macroquality, Quality performance