Strategic quality management for airports: The case of the Libyan airports

Purpose – This paper aims to gain a deeper understanding of and insight into Strategic Quality Management (SQM) through developing a new framework of SQM for airports, as well as identifying the most important factors influencing the improvement of passengers and cargo services operations.
Design/methodology/approach – An extensive search and review of the relevant literature was conducted. An empirical study employing a survey was carried out to identify the most important factors affecting the integration of quality management concepts and strategic planning.
Findings – The study results indicated that most of the stages of strategic quality management according to this framework contained the concept of leadership, which is important because of its vital role in achieving better performance, increasing competitiveness and continuous improvement. The results also showed the importance of using modern equipment in the stages of security inspection and registration. In addition, the use of IT in various stages of passenger service. The study showed that Libyan airports have little experience in cargo services as well as effect of the human elements on all the airport operations.
Originality/value – This is a first attempt to develop an SQM framework of for Libyan
airports. The most important contribution of this study is to combine quality management concepts with strategic planning stages in an integrated framework for airports.

See paper

See paper

Strategy, Quality, Airport, Integration