Leadership in the current Quality Management paradigm
Leadership in the current Quality Management paradigm
Índice
Purpose: The current Quality Management (QM) paradigm, designated as Emergency, instigates a quality culture with openness to change in which leadership is essential due to its role in the change process. This work aims to portray the state of the art that combines QM and Leadership that could ground a proposition that leadership has an increasingly important role in the current QM paradigm. It also pretends to identify the main theoretical foundations (concepts, models, measuring instruments, interrelationship studies) to understand the role of transformational leadership in QMS maturity to overcome the changes resulting from the current context´s pressures.
Design/methodology/approach – A Systematic Literature Review was performed following the steps suggested by Denyer and Tranfield, (2009). The analysis was supported by the content analysis methodology (Strauss and Corbin, 1990) (Strauss and Corbin, 1990), clustering four main themes: Publications, QM approaches, Leadership Approaches and Relationship between QM and Leadership.
Findings –The results indicate that the interest in leadership and QM has been manifested more expressively in the research field, with broad practical implications reflected in several sectors of activity. It presented a collection of studies with different perspectives and approaches related to leadership and QM, pointing out conceptual models and measuring instruments as guidelines to deepen the role of leadership on QMS maturity.
Research limitations/implications – The sample was supported only on Scopus database, other multidisciplinary databases can be integrated to extend the results.
Originality/value – This research’s novelty is the combined interest of transformational leadership and QMS maturity and to relate them with the challenger dynamic current context.
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