Leadership in the current Quality Management paradigm
Leadership in the current Quality Management paradigm
Índice
Purpose: The current Quality Management (QM) paradigm, designated as Emergency, instigates a quality culture with openness to change in which leadership is essential due to its role in the change process. This work aims to portray the state of the art that combines QM and Leadership that could ground a proposition that leadership has an increasingly important role in the current QM paradigm. It also pretends to identify the main theoretical foundations (concepts, models, measuring instruments, interrelationship studies) to understand the role of transformational leadership in QMS maturity to overcome the changes resulting from the current context´s pressures.
Design/methodology/approach – A Systematic Literature Review was performed following the steps suggested by Denyer and Tranfield, (2009). The analysis was supported by the content analysis methodology (Strauss and Corbin, 1990) (Strauss and Corbin, 1990), clustering four main themes: Publications, QM approaches, Leadership Approaches and Relationship between QM and Leadership.
Findings –The results indicate that the interest in leadership and QM has been manifested more expressively in the research field, with broad practical implications reflected in several sectors of activity. It presented a collection of studies with different perspectives and approaches related to leadership and QM, pointing out conceptual models and measuring instruments as guidelines to deepen the role of leadership on QMS maturity.
Research limitations/implications – The sample was supported only on Scopus database, other multidisciplinary databases can be integrated to extend the results.
Originality/value – This research’s novelty is the combined interest of transformational leadership and QMS maturity and to relate them with the challenger dynamic current context.
See paper
Aksu, A. (2009) ‘Total quality management and visionary leadership in primary schools’, Egitim ve Bilim, 34(153), pp. 99–116.
Aldaweesh, M., Al-Karaghouli, W. and Gallear, D. (2013) ‘The effective implementation of total quality management and leadership in Saudi Universities: A review and framework to enhancing H.E. strategy’, in Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2013. European and Mediterranean Conference on Information Systems.
Van Allen, G. H. (1994) ‘Failures of total quality management: Products of leadership and organizational culture’, Community College Journal of Research and Practice, 18(4), pp. 381–390. doi: 10.1080/1066892940180406.
Anyamele, S. C. (2005) ‘Implementing quality management in the University: The role of leadership in Finnish Universities’, Higher Education in Europe, 30(3–4), pp. 357–369. doi: 10.1080/03797720600624799.
Anyamele, S. C. (2007) ‘Applying leadership criterion of the European excellencemodel for achieving quality management in higher education institutions’, Academic Leadership.
Arif, S. (2016) ‘Leadership for Change: A Proposed Organizational Development by incorporating Systems Thinking and Quality Tools’, Business Process Management Journal, 22(5), pp. 939–956. Available at: https://doi.org/10.1108/BPMJ-01-2016-0025 (Accessed: 7 July 2020).
Avolio, B. and Bass, B. (2004) Multi factor leadership questionnaire (Journal report) Redwood city.
Bäckström, I., Ingelsson, P. and Johansson, C. (2016) ‘How communicative leadership influences co– workers’ health – a quality management perspective’, International Journal of Quality and Service Sciences. Emerald Group Publishing Ltd., 8(2), pp. 143–158. doi: 10.1108/IJQSS-08-2015-0059.
Barbosa, F. M., Gambi, L. do N. and Gerolamo, M. C. (2017) ‘Leadership and quality management–a correlational study between leadership models and quality management principles Liderança e gestão da qualidade-um estudo correlacional entre estilos de liderança e princípios da gestão da qualidade’, (3), pp. 438–449. doi: 10.1590/0104-530X2278-16.
Barlett, M. K. and Kelly, K. (2009) ‘Hospital-Acquired Conditions: A Leadership Challenge for Nursing Quality Management and Performance Improvement’, Nurse Leader, 7(6), pp. 26–28. doi: 10.1016/j.mnl.2009.07.010.
Barratt, M., Choi, T. Y. and Li, M. (2011) ‘Qualitative case studies in operations management: Trends, research outcomes, and future research implications’, Journal of Operations Management. No longer published by Elsevier, 29(4), pp. 329–342. doi: 10.1016/j.jom.2010.06.002.
Bass, B. M. (1995) ‘Theory of transformational leadership redux’, The Leadership Quarterly. JAI, 6(4), pp. 463–478. doi: 10.1016/1048-9843(95)90021-7.
Bass, B. M. et al. (2003) ‘Predicting unit performance by assessing transformational and transactional leadership’, Journal of Applied Psychology, 88(2), pp. 207–218. doi: 10.1037/0021-9010.88.2.207.
Chan, S. W. et al. (2016) ‘The relationship between leadership styles and quality management practices in Malaysian manufacturing firms’, in Proceedings of the International Conference on Industrial Engineering and Operations Management. IEOM Society, pp. 2167–2173.
Chansatitporn, N. and Pobkeeree, V. (2019) ‘Leadership and quality management measurement models: an empirical study’, International Journal of Health Care Quality Assurance. Emerald Group Publishing Ltd., 33(1), pp. 52–66. doi: 10.1108/IJHCQA-07-2019-0118.
Chen, R., Lee, Y. D. and Wang, C. H. (2020) ‘Total quality management and sustainable competitive advantage: serial mediation of transformational leadership and executive ability’, Total Quality Management and Business Excellence. Routledge, 31(5–6), pp. 451–468. doi: 10.1080/14783363.2018.1476132.
Chen, W. H. (1997) ‘The human side of total quality management in Taiwan: Leadership and human resource management’, International Journal of Quality and Reliability Management, 14(1), pp. 24– 45. doi: 10.1108/02656719710156761.
Chiavenato, I. (2004) Gestão de Pessoas. Rio de Janeiro: Elsevier Campus.
Clay-Williams, R. et al. (2020) ‘Do quality management systems influence clinical safety culture and leadership? A study in 32 Australian hospitals’, International Journal for Quality in Health Care. Oxford University Press, 32, pp. 60–66. doi: 10.1093/intqhc/mzz107.
Crosby, P. B. (2016) Quality is free: the art of making quality certain. New York: McGraw-Hill Cmpanies.
Denyer, D. and Tranfield, D. (2009) ‘Producing a Systemetic Review’, in Buchaman, D. A. and Bryman, A. (eds) The Sage Handbook of Organizational Research Methods. London: SAGE.
Farooqui, R. U. and Ahmed, S. M. (2009) ‘Suggestions for a leadership based total quality management model’, in Proceedings, Annual Conference – Canadian Society for Civil Engineering, pp. 1245–1255.
FNQ, F. N. da Q. (2011) Fundaçáo Nacional da Qualidade, Modelo de excelência da gestão. Available at: https://fnq.org.br/comunidade/category/tipo/publicacoes/ (Accessed: 18 May 2020).
Fraser, P., Moultrie, J. and Gregory, M. (2002) ‘The use of maturity models/grids as a tool in assessing product development capability’, in IEEE International Engineering Management Conference, pp. 244–249. doi: 10.1109/iemc.2002.1038431.
Gibson, T. C. (1990) ‘Helping leaders accept leadership of total quality management’, Quality Progress, 23(11), pp. 45–47.
Gowen, C. R., Henagan, S. C. and McFadden, K. L. (2009) ‘Knowledge management as a mediator for the efficacy of transformational leadership and quality management initiatives in U.S. health care’, Health Care Management Review, 34(2), pp. 129–140. doi: 10.1097/HMR.0b013e31819e9169.
Gunasekaran, A., Subramanian, N. and Ngai, W. T. E. (2019) ‘Quality management in the 21st century enterprises: Research pathway towards Industry 4.0’, International Journal of Production Economics. Elsevier, 207, pp. 125–129. doi: 10.1016/J.IJPE.2018.09.005.
Hirtz, P. D., Murray, S. L. and Riordan, C. A. (2007) ‘The effects of leadership on quality’, EMJ – Engineering Management Journal. Taylor & Francis, 19(1), pp. 22–27. doi: 10.1080/10429247.2007.11431718.
Holt, D. et al. (2014) ‘Framing and enhancing distributed leadership in the quality management of online learning environments in higher education’, Distance Education. Routledge, 35(3), pp. 382– 399. doi: 10.1080/01587919.2015.955261.
ISO (2015) ISO 9001:2015 – Quality management systems — Requirements.
JIS, J. I. S. (2005) Quality Management System: guidelines for sustainable growth. Tokyo.
Van Kemenade, E. (2014) ‘Theory C: The near future of quality management’, TQM Journal. Emerald Group Publishing Ltd., pp. 650–657. doi: 10.1108/TQM-12-2013-0133.
van Kemenade, E. and Hardjono, T. W. (2019) ‘Twenty-first century Total Quality Management: the Emergence Paradigm’, TQM Journal. Emerald Group Publishing Ltd., pp. 150–166. doi: 10.1108/TQM-04-2018-0045.
Kharub, M., Mor, R. S. and Sharma, R. (2019) ‘The relationship between cost leadership competitive strategy and firm performance: A mediating role of quality management’, Journal of Manufacturing Technology Management. Emerald Group Publishing Ltd., 30(6), pp. 920–936. doi: 10.1108/JMTM- 06-2017-0116.
Krumwiede, D., Sheu, C. and Lavelle, J. (1996) ‘Total quality management and leadership personality’, in ASEE Annual Conference Proceedings, pp. 3487–3494.
Lahti, M., Shamsuzzoha, A. H. M. and Helo, P. (2009) ‘Developing a maturity model for Supply Chain Management’, International Journal of Logistics Systems and Management. Inderscience Publishers, 5(6), pp. 654–678. doi: 10.1504/IJLSM.2009.024796.
Laohavichien, T., Fredendall, L. D. and Cantrell, R. S. (2011) ‘Leadership and quality management practices in Thailand’, International Journal of Operations and Production Management, 31(10), pp. 1048–1070. doi: 10.1108/01443571111172426.
Leggat, S. and Balding, C. (2019) ‘The impact of leadership churn on quality management in Australian hospitals’, Journal of Health Organization and Management. Emerald Group Publishing Ltd., 33(7–8), pp. 809–820. doi: 10.1108/JHOM-08-2018-0216.
Levin, L. S. (1993) ‘The role of leadership in total quality management’, EMJ – Engineering Management Journal, 5(1), pp. 17–18. doi: 10.1080/10429247.1993.11414712.
Lewis Lanza, M. (1997) ‘Feminist leadership through total quality management’, Health Care for Women International, 18(1), pp. 95–106. doi: 10.1080/07399339709516262.
Marco Perles, G. S. (2002) ‘The ethical dimension of leadership in the programmes of Total Quality Management’, in Journal of Business Ethics, pp. 59–66. doi: 10.1023/A:1016327916711.
Mlkva, M., Paulova, I. and Ruskova, D. (2011) ‘The level of leadership in the application of quality management’, in Annals of DAAAM and Proceedings of the International DAAAM Symposium. Danube Adria Association for Automation and Manufacturing, DAAAM, pp. 499–500.
Mukwakungu, S. C. et al. (2019) ‘The importance of quality management system and leadership in the South African restaurant, fast food and catering sector-case of the Gauteng region’, in Proceedings of the International Conference on Industrial Engineering and Operations Management. IEOM Society, pp. 395–406.
Nair, A. (2006) ‘Meta-analysis of the relationship between quality management practices and firm performance-implications for quality management theory development’, Journal of Operations Management. No longer published by Elsevier, 24(6), pp. 948–975. doi: 10.1016/j.jom.2005.11.005.
Nascimento, A. P. do et al. (2016) ‘Key transition points: the climbing to Quality Management System maturity Pontos de transição: a escalada rumo à maturidade de Sistemas de Gestão da Qualidade’, Gest. Prod, 23(2), pp. 250–266. doi: 10.1590/0104-530X2222-15.
Nguyen, M., Phan, A. and Matsui, Y. (2018) ‘Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms’, Sustainability. MDPI AG, 10(2), p. 375. doi: 10.3390/su10020375.
Ololube, N. P., Agbor, C. N. and Agabi, C. O. (2016) ‘Effective leadership and management in universities through quality management models’, in Innovation and Shifting Perspectives in Management Education. IGI Global, pp. 224–245. doi: 10.4018/978-1-5225-1019-2.ch010.
Osayawe Ehigie, B. and Clement Akpan, R. (2004) ‘Roles of perceived leadership styles and rewards in the practice of total quality management’, Leadership & Organization Development Journal, 25(1), pp. 24–40. doi: 10.1108/01437730410512750.
Papadimitriou, A. (2011) ‘Reforms, Leadership and Quality Management in Greek Higher Education’, Tertiary Education and Management, 17(4), pp. 355–372. doi: 10.1080/13583883.2011.602705.
Patti, A. L., Hartman, S. J. and Fok, L. Y. (2001) ‘Investigating organizational quality management maturity: An instrument validation study’, International Journal of Quality & Reliability Management. MCB UP Ltd, 18(9), pp. 882–899. doi: 10.1108/02656710110407091.
Pires, A. R. and Saraiva, M. (2019) ‘TMQ – Qualidade no Futuro Número Especial – 10 anos’, Investigação em gestão da qualidade Desafios, tendências e perspetivas, pp. 167–210.
Quddus, S. M. A. and Ahmed, N. U. (2017) ‘The role of leadership in promoting quality management: A study on the chittagong city corporation, Bangladesh’, Intellectual Discourse. International Islamic University Malaysia, pp. 677–685.
Rahman, M. R. A. et al. (2020) ‘The influence of total quality management and transformational leadership on teacher quality in Malaysian secondary school’, International Journal of Innovation, Creativity and Change. Primrose Hall Publishing Group, 11(10), pp. 143–158.
Randeree, K. (2008) ‘Leading Change in Organisations: A Focus on Quality Management’, International Journal of Knowledge, Culture and Change Management. Common Ground Research Networks, 8(5), pp. 43–50. Available at: https://pureportal.coventry.ac.uk/en/publications/leading-change-in-organisations-a-focus-on-quality-management (Accessed: 7 July 2020).
Rosenkrantz, P. R. (2011) ‘Transformational leadership 101: What industrial engineering graduates should know about the six stages of quality management system implementation’, in ASEE Annual Conference and Exposition, Conference Proceedings. American Society for Engineering Education.
Rosnah, M. Y. and Wan, N. K. A. (2010) Quality Management Maturity and Its Relationship with Human Resource Development Strategies in Manufacturing Industry, AIJSTPME. Available at: https://ph02.tci-thaijo.org/index.php/ijast/article/view/67401 (Accessed: 8 July 2020).
Saiti, A. (2012) ‘Leadership and quality management: An analysis of three key features of the Greek education system’, in Quality Assurance in Education, pp. 110–138. doi: 10.1108/09684881211219370.
Savolainen, T. (2000) ‘Leadership strategies for gaining business excellence through total quality management: A Finnish case study’, Total Quality Management. Routledge, 11(2), pp. 211–226. doi: 10.1080/0954412006955.
Sfakianaki, E. et al. (2018) ‘Educational leadership and total quality management: Investigating teacher leadership styles’, International Journal of Management in Education. Inderscience Publishers, 12(4), pp. 375–392. doi: 10.1504/IJMIE.2018.095165.
Silveira, V. N. S. (2009) ‘Os modelos multiestágios de maturidade: um breve relato de sua história, sua difusão e sua aplicação na gestão de pessoas por meio do People Capability Maturity Model (P- CMM)’, Revista de Administração Contemporânea. FapUNIFESP (SciELO), 13(2), pp. 228–246. doi: 10.1590/s1415-65552009000200005.
Soliman, A. F. (2018) ‘A proposed model for leadership styles effect on total quality management implementation: An applied study on telecommunication for mobile service companies in Egypt’, International Journal of Productivity and Quality Management. Inderscience Publishers, 24(3), pp. 373–397. doi: 10.1504/IJPQM.2018.092983.
Sousa, R. and Voss, C. A. (2009) ‘QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT
DEPENDENT?’, Production and Operations Management. Wiley, 10(4), pp. 383–404. doi: 10.1111/j.1937-5956.2001.tb00083.x.
Strauss, A. L. and Corbin, J. M. (1990) Basics of qualitative research: grounded theory procedures and techniques. London: SAGE.
Trofino, A. J. (2000) ‘Transformational leadership: Moving total quality management to world-class organizations’, International Nursing Review. Blackwell Publishing Ltd, 47(4), pp. 232–242. doi:10.1046/j.1466-7657.2000.00025.x.
Wagimin et al. (2019) ‘The effect of leadership on employee performance with Total Quality Management (TQM) as a mediating variable in Indonesian petroleum companies: A case study’, International Journal of Integrated Engineering. Penerbit UTHM, 11(5), pp. 180–188. doi: 10.30880/ijie.2019.11.05.023.
Walaszczyk, A. and Polak-Sopinska, A. (2020) ‘The Role of Leadership in Organizations Managed in Conformity with ISO 9001 Quality Management System Standard’, in Advances in Intelligent Systems and Computing. Springer Verlag, pp. 402–411. doi: 10.1007/978-3-030-20154-8_37.
Waldman, D. A. (1993) ‘A theoretical consideration of leadership and total quality management’,
The Leadership Quarterly, 4(1), pp. 65–79. doi: 10.1016/1048-9843(93)90004-D.
Xu, J.-H. (2017) ‘Leadership theory in clinical practice’, Chinese Nursing Research. Chinese Nursing Research, 4(4), pp. 155–157. doi: 10.1016/j.cnre.2017.10.001.
Yaghoubipoor, A., Puay Tee, O. and Musa Ahmed, E. (2013) ‘Impact of the relationship between transformational and traditional leadership styles on Iran’s automobile industry job satisfaction’, World Journal of Entrepreneurship, Management and Sustainable Development. Emerald, 9(1), pp. 14–27. doi: 10.1108/20425961311315692.
Zhang, Y. et al. (2020) ‘ERP Research on the Influence of Different Types of Leadership Behavior on the Performance of Quality Management’, in Advances in Intelligent Systems and Computing. Springer Verlag, pp. 467–478. doi: 10.1007/978-3-030-20154-8_43.
