Development of Quality Dashboards: a case study of an electronic product

Purpose – This work aims to study the management of products’ and process’ characteristics to ensure the products’ quality, by leveraging the use of dashboards, that collect, analyse and display information about the quality of the production in near-real-time.

Methodology – The methodology used was based on the CRISP-DM reference model that comprises six stages: Business Understanding, Data Understanding, Data Preparation, Modelling, Evaluation and Deployment. The last two stages were not implemented.

Findings – The main findings of this work focus on the use of recent IT developments to build systems that assist the work of the quality team, with the implementation of a quality dashboard. It was also important to note that the use of dashboards with near-real-time data helps the decision making process of the stakeholders.

Practical implications – The resulting dashboards were considered very useful by the company, and the work developed served as pilot project on the creation of quality dashboards.

Originality – This work combines the fields of data analysis, quality and process monitorization techniques. It addresses the need to use data in a meaningful, easy and fast manner, as a way to provide stakeholders with the necessary insights about the quality of the production.

See paper

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Dashboards, Quality Control, Critical to Quality Characteristics, CRISP-DM