Organizational Learning, Change and Total Quality Management: Investigating the Link
Organizational Learning, Change and Total Quality Management: Investigating the Link
Índice
Purpose – The paper aim is to investigate the interrelationships between TQM, Organizational Learning and Change.
Design/methodology/approach – Using an extensive literature review the authors argue that quality has a ‘learning” footprint and change is an integral part in all quality standards/programs/awards or initiatives.
Findings – Over the years’ scholars and practitioners, either praised or heavily criticized the overall philosophy and practices of TQM. The truth is that quality is the heart of all organizations functions and customer satisfaction is the ultimate goal of all organizations (private or public, small or multinational) worldwide. Furthermore, managing change become a major challenge for CEO’s due to increased uncertainty and lack of organizational resilience.
Practical implications – The key to bring quality into everyday processes, increase awareness and create readiness for change as well as fully utilize the organization’s human resources is to create a Learning Organization
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Total Quality Management, Organizational Learning, Change, Literature Review
