The role and significance of ISO 9004 standard
The role and significance of ISO 9004 standard
Índice
Purpose – The aim of the paper is to determine the role and significance of ISO 9004 standard as a component of the ISO 9000 family. The study utilizes the retrospective perspective i.e., the analysis covers not only the current but also all previous revisions of the standard.
Design/methodology/approach – The paper is based on the results of a literature review, an analysis of ISO standards content and lastly on a research questionnaire carried out among 73 researchers dealing with quality management.
Findings – The carried out research shows that the identity of ISO 9004 is not shaped. The role the document plays within the ISO 9000 family is not precisely defined and has undergone changes during successive revisions. The significance of the standard’s content is evaluated as average or low. Therefore the ISO 9004 standard does not seem to play a significant role in practice in spite of having big potential.
Originality/value – Compared to the previous studies concerning ISO 9004, the research made does not focus on utilizing the standard in companies but on determining the nature and significance of the document from the perspective of quality management researchers.
See paper
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ISO 9004, ISO 9000 series of standards, self-assessment
