ICQEM 2020

Welcome to the 4th International Conference on Quality Engineering and Management!

It is my pleasure to welcome you to the International Conference on Quality Engineering and Management 2020, the 4th edition, this time, due to the current worldwide situation caused by the SARS-CoV-2/COVID-19 pandemic, organized online. However, I’m sure it will be a great event as the previous ones!

The ICQEM is an international forum to present and discuss the progresses in the Quality Management, Quality Engineering and Organizational Excellence fields. Consequently, since the beginning, the conference covers different topics as: Standards, Continuous Improvement, Supply Chain Quality Management, Management Systems, Lean Six Sigma, Quality Tools, Quality Management in Higher Education, Quality Management in Services, Total Quality Management, Organizational Excellence, The Future of Quality and Quality 4.0, among others.

This conference provides the unique opportunity to share the latest insights of academic and industrial research and applications on Quality and Organizational Excellence.

The ICQEM20 keynote speakers will include:

• António Cunha, President of the Collaborative Laboratory on Digital Transformation at University of Minho, Portugal, that will deliver a speech entitled “Digital transformation for intelligent quality assurance”.
• Benito Flores, Dean of the School of Engineering at University of Monterrey, Mexico, and Past-Chair of the American Society for Benito will talk about “Quality 4.0: More than Technology”.
• Christianna Hayes, CEO at Impact Performance Solutions, Chris will deliver a speech entitled “Achieving Personal Goals through Quality”.
• Jorge Román, International Consultant in Business Excellence & Benchmarking at Dubai Police Headquarters in Dubai UAE, that will deliver a speech focusing “Intellectual Property Crime and Business Excellence Framework. Dubai Police case study”.
• Maxim Protasov, CEO at Russian Quality System, Russia that will talk about “What is the Russian National Quality System all about?”.

More than 100 presentation proposals have been submitted. Proposals accepted correspond to authors from all around the world, with more than 20 countries represented at this level. Therefore, a warm

acknowledgment to all the speakers and authors is well deserved – Thank You! I would like to give also a special thanks to all the Members of the Scientific Committee for all the important work they have done by revising the full papers submitted.

Finally, I must acknowledge the institutional support received from the University of Minho, the Research Group on Quality and Organizational Excellence (RG-QOE), the ASQ University of Minho Student Branch, the University of Coimbra, the University of Girona, the Universitat Internacional de Catalunya (UIC Barcelona), the Portuguese Association for Quality (APQ), the Brazilian Association of Production Engineering (ABEPRO), Cempalavras, the European Organization for Quality (EOQ), the Russian System of Quality and the Brazilian Society for Quality and Excellence in Management (SBQEG).

Let’s take advantage of this great opportunity and make with your contributions an event with Quality, shared and built by such a top level group of participants, thus contributing to “A better world with Quality!”.

Conference Chair

Paulo Sampaio University of Minho

Conference Co-founders

Paulo Sampaio, University of Minho

António Ramos Pires, Polytechnic Institute of Setúbal, Pedro Saraiva, University of Coimbra

Martí Casadesús, University of Girona

Frederic Marimon, International University of Catalunya

Title

 Proceedings   book   of   the   4th    International   Conference   on   Quality   Engineering   and Management, 2020

Authors/Editors

 Sampaio, Paulo; Domingues, Pedro; Cubo, Catarina; Cabecinhas, Mónica; Casadesús, Martí; Marimon, Frederic; Pires, António Ramos; Saraiva, Pedro

Publisher

 International Conference on Quality Engineering and Management

Date

 September 2020

Cover Design

Luís Coutinho

ISBN

978-989-54911-0-0

ISSN

 2184-3481

This edition is published by the International Conference on Quality Engineering and Management.

Portuguese National Library Cataloguing in Publication Data

Proceedings book of the 4th International Conference on Quality Engineering and Management edited by Sampaio, Paulo; Domingues, Pedro; Cubo, Catarina; Cabecinhas, Mónica; Casadesús, Martí; Marimon, Frederic; Pires, António Ramos; Saraiva, Pedro

ISBN 978-989-54911-0-0

ISSN 2184-3481

Publisher: International Conference on Quality Engineering and Management Book in 1 volume, 832 pages

This book contains information obtained from authentic sources.

Reasonable efforts have been made to publish reliable data information, but the authors, as well as the publisher, cannot assume responsibility for the validity of all materials or for the consequences of their use.

Neither this book nor any part may be reproduced or transmitted in any form or by the means, electronic or physical, including photocopying, microfilming, and recording, or by any information storage or retrieval system, without prior permission in writing from the International Conference on Quality Engineering and Management Chair.

All rights reserved.

Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation, without intent to infringe.

International Conference on Quality Engineering and Management Paulo Sampaio – Conference Chair

School of Engineering, Systems and Production Department Campus Gualtar, 4710-057 Braga, Portugal http://icqem.dps.uminho.pt/

icqem@dps.uminho.pt

© 2020 by International Conference on Quality Engineering and Management ISBN 978-989-54911-0-0

ISSN 2184-3481

Organizing Committee

 Chair

 Paulo Sampaio, University of Minho, Portugal

Program Chair

 Pedro Domingues, University of Minho, Portugal

Organizing committee

 Acácio Costa, University of Minho, Portugal

Anabela Silva, University of Minho, Portugal

Ana Cristina Fernandes, University of Minho, Portugal

André M. Carvalho, Engineering Systems Design Group, DTU Management, Technical University of Denmark

Andre Moraes, University of Minho, Portugal

Arthur Costa, ASQ Student Branch, University of Minho, Portugal

Carolina Ferradaz, University of Minho, Portugal

Catarina Cubo, ASQ Student Branch, University of Minho, Portugal

Cátia Pinto, University of Minho, Portugal

Fábio Daniel Correia, University of Minho, Portugal

Jeferson Alves dos Santos, ASQ Student Branch, University of Minho, Portugal

Margarida Dias, ASQ Student Branch, University of Minho, Portugal

Maribel Bajo, University of Minho, Portugal

Mónica Cabecinhas, ASQ Student Branch, University of Minho, Portugal

Nicky Campbell-Allen, University of Minho, Portugal

Pedro Domingues, University of Minho, Portugal Raíssa Heringer, University of Minho, Portugal

Rui Oliveira, ASQ Student Branch, University of Minho, Portugal

Simone de Moraes, University of Minho, Portugal

Síria Barros, University of Minho, Portugal

Scientific Committee

 Members of the scientific committee

Aïssa Rezzoug, Al-Imam Mohammad Ibn Saud Islamic University, Kingdom of Saudi Arabia

Alex Douglas, Liverpool John Moores University, TMQ Journal Editor, UK

Ana Fonseca, University Fernando Pessoa, Portugal

Ana Sofia Rodrigues, Polytechnic Institute of Viana do Castelo, Portugal

Anabela Soares, University of the West of England, UK

Aneta Kucinska-Landwójtowicz, Opole University of Technology, Poland

António Araújo, Stadual University of Rio de Janeiro, Brazil

António Fernando Branco Costa, Paulista Stadual University, Brazil

António Ramos Pires, Polytechnic Institute of Setúbal, Portugal

Camila Fabrício, Federal University of Goiás, Brazil

Carlos Henrique Pereira Mello, Federal University of Itajubá, Brazil

Chris Hayes, Impact Performance Solutions, USA

Dalilis Escobar Rivera, Universitat Oberta Catalunya, Spain

Denis Devos, ASQ Quality Management Division Chair, Canada

Denis Leonard, Business Excellence Consulting, USA

Dominik Zimon, Rzeszow University of Technology, Poland

Edson Pinheiro de Lima, Pontifical Catholic University of Paraná, Brazil

Elizabeth Cudney, Missouri University of Science and Technology, USA

Estela Vilhena, Polytechnic Institute of Cávado e Ave, Portugal

Eusébio Nunes, University of Minho, Portugal

Evandro Lorentz, Brazilian Society for Quality and Excellence in Management, Brazil

Fiorenzo Franceschini, Politecnico di Torino, Italy

Frederic Marimon, International University of Catalunya, Spain

Gerusa Giménez, University of Girona, Spain

Helena Alvelos, University of Aveiro, Portugal

Helena Navas, New University of Lisbon, Portugal

Henriqueta Nóvoa, University of Porto, Portugal

Isabel Lopes, University of Minho, Portugal

Jacob Kjaer Eskildsen, Aarhus University, TQM&BE Editor, Denmark

Jamison V. Kovach, University of Houston, USA

José Alvarez Garcia, University of Extremadura, Spain

José Benito Flores, Universidad de Monterrey, Mexico

Josep Llach, University of Girona, Spain

Juan José Tarí, University of Alicante, Spain

 Katerina Gotzamani, University of Macedonia, Greece

Lance B Coleman, IDEX Health & Science, USA

Lars Sörqvist, Sandholm Associates, Sweden

Luís Lourenço, University of Beira Interior, Portugal

Manuel Barraza, Universidad de las Americas, Mexico

Márcio Machado, Paulista University, Brazil

Marco Reis, University of Coimbra, Portugal

Margarida Saraiva, University of Évora, Portugal

Maria del Rio Rama, University of Vigo, Spain

Maria João Rosa, University of Aveiro, Portugal

Maria Sameiro Carvalho, University of Minho, Portugal

Marianna Sigala, University of South Australia, Australia

Martha Ramírez Valdivia, University de La Frontera, Chile

Marti Casadesus, University of Girona, Spain

Matthew Barsalou, Extramural Researcher at Poznan University of Technology, Poland

Maurizio Galetto, Politecnico di Torino, Italy

Mercé Bernardo, University of Barcelona, Spain

Messias Borges Silva, University of São Paulo, Brazil

Miroslav Drljaca, Zagreb Airport, Croatia

Mohamed Aichouni, Hail University, Kingdom of Saudi Arabia

Mohammad Hossein Zavvar Sabegh, ASQ Quality Management Division, USA

Muzammil Tanveer, National University of Sciences and Technology, Pakistan

Nancy Nouaimeh, Abela & Co, Dubai – UAE

Narayanan Ramanathan, IAQ Academician, India

Nigel Grigg, Massey University, New Zealand

Octávio Oliveira, UNESP, Brazil

Patrícia Moura e Sá, University of Coimbra, Portugal

Paulo Augusto Cauchick Miguel, Federal University of Santa Catarina, Brazil

Paulo Sampaio, University of Minho, Portugal

Pedro Domingues, University of Minho, Portugal

Pedro Marques, Auchan, Portugal

Pedro Saraiva, University of Coimbra, Portugal

Roberto Antonio Martins, Federal University of São Carlos, Brazil

Rodrigo Ferreira, Social Security Technology and Information Company – Dataprev, Brazil

Rogério Puga-Leal, New University of Lisbon, Portugal

Sérgio Sousa, University of Minho, Portugal

Stanislav Karapetrovic, University of Alberta, Canada

Valério Salomon, São Paulo State University, Brazil

Vanderli Correia Prieto, Federal University of ABC, Brazil

Vidosav Majstorovic, University of Belgrade, Serbia