Quality Management in R&D organizations: a literature review
Quality Management in R&D organizations: a literature review
Purpose: The role of R&D organizations in innovation contributes to economic and social development. This paper examines documents about quality management systems applied in R&D organizations taking into account the ISO 9001 standard. The purpose of this work is to identify the potential for further research concerning quality management, in this case, based on ISO 9001, in R&D organizations.
Design/methodology/approach: this literature review explores the issue from a bibliographic search at the Scopus database. In order to select only relevant publications, a qualitative filter was applied to the data collection by analyzing titles, abstracts, and contents.
Findings: From 2015 to 2021, 121 articles were found in Elsevier Scopus. Ten articles are significant after skimming the results. In this set of documents, research concerning quality management systems based on ISO 9001 standards in R&D organizations is reviewed. Even ten publications reveal the potential to explore further and this literature review presented four categories of work. This is a sign that more research has to be done to paint the picture of quality management in R&D organizations.
Research limitations/implications: the scope of the study is restricted to reviewing articles from the Scopus database from 2015 to 2021.
Originality/value: this paper points out an interesting avenue for future exploration in R&D organizations. Most studies analyze quality management systems, mostly based on ISO 9001, but few examine R&D organizations, which are complex in nature.
Paper type: Literature review.
Quality Management, Quality Management System, QMS, R&D, ISO 9001.