Synergies between Quality management and Knowledge management: 4.0 shop floor competency management model
Synergies between Quality management and Knowledge management: 4.0 shop floor competency management model
Purpose – This research aims to deepen the integration of Knowledge Management (KM) in Quality Management (QM), identify their main synergies, and demonstrate how this complementarity can lead to systematic and continuous knowledge management.
Design/methodology/approach – This work was supported by an intrinsic single case study presenting an ongoing competency management project in a company Margres – Ceramic Tiles, located in Portugal.
Findings– This paper presents a theoretical contribution identifying the QM and KM key elements and describing how they can be interlinked. Consequently, a competency management model was proposed, structured in four main stages: 1 – Identification of competencies; 2 – Definition of competencies and Standard works; 3 – Competencies matrix; and 4 – Positioning matrix.
Research limitations/implications- The results are restricted to a singular case study focused only on the shop floor level.
Practical implications – The competency management model can help other organizations solve shop floor problem competencies. This project exemplifies how Human Resource Management and Quality Management professionals can work together to systematize knowledge management, which is so essential in the industry 4.0 context.
Originality/value – In addition to deepening the interrelationship of QM and KM, it presents an original model to implement the synergies between both.
Paper type : Case study
Knowledge management, Quality management, shop floor competencies, Industry 4.0.