Pires, António Ramos
Quality 4.0 - Why Digital is its Identity?Mohamed Zairi
Analysis and Prioritization of Quality 4.0 dimensions and companies' readiness to adapt to industry 4.0 evolutions through Bayesian Best - Worst methodHadi Balouei Jamkhaneh || Reza Jalali || Reza Shahin || Rui M. Lima|| Ehsan Rasouli || Gholamreza Jamali
An Integration of QFD and Fuzzy-AHP approach in Hospital Services, case study: a Hospital in IranAhmad Hariri || José Pedro Teixeira Domingues || Paulo Sampai
Properly Using Technology to Ensure Quality (A Reflection Concepts and Implementation)Filipe Gastão Maia de Loureiro
Quality Challenges for Management System Certification Bodies – From the Accreditation Point of ViewGeorge Anastasopoulos || Natalya Roshka || Harry Makam
Human-robot collaboration in a repetitive assembly process: a preliminary investigation on operator’s experience and product quality outputsRiccardo Gervasi || Luca Mastrogiacomo || Fiorenzo Franceschini
Total Quality Management Philosophy Within the Fourth Industrial Revolution Towards Sustainability: A State-of-The-Art Literature Review and A Proposed Protocol for Further ResearchAhmed Baha Eddine Aichouni || Luís Miguel D.F. Ferreira || Cristovao Silva
Statistical Process Control techniques to monitor quality determinants in digital Voice-of-CustomerFederico Barravecchia || Luca Mastrogiacomo || Lorenzo Tavani || Fiorenzo Franceschini
Product complexity and quality in assembly processes: state-of-art and challenges for Human-Robot CollaborationMatteo Capponi || Luca Mastrogiacomo || Dario Antonelli || Fiorenzo Franceschini
User-Generated content mining: Exploring paths on the Quality perspectiveSara Maia || Pedro Domingues || Maria Leonilde Varela
Risk management prioritization in medical device SMEs based on AHP analysisYasmin Silva Martins || Carlos Eduardo Sanches da Silva, Juliana Helena Daroz Gaudêncio || Paulo Sampaio
Smart Police Station: A journey towards excellence, Dubai Police case studyJorge Roman || Khalifa Al Room
Challenges and opportunities of collaborative robots for quality control in manufacturing: evidences from research and industryElisa Verna || Stefano Puttero || Gianfranco Genta || Maurizio Galetto
World State of Quality: a frontier approach to benchmark the performance of countries worldwideHermilio Vilarinho || Catarina Cubo || Paulo Sampaio || Pedro Saraiva|| Marco Reis || Henriqueta Nóvoa || Ana Camanho
Multiple Management Systems in pursue of Eco-Product Innovation: The role of slack resourcesAlfonso Hernandez-Vivanco || Merce Bernardo
The perception of the impact of certification on organisational culture relative to the environment and occupational health and safetyMaria Helena Pedrosa || Adelina L.F. Baptista || Joana Guedes
Assessing the use of pre-trained transformers to classify customer reviewsManuel Alves || Armindo Lobo || Angelica Reis
Development of an AI-based workflow to support competency-based resource planning of industrial projectsAmirbabak Ansari || Nadine Schlueter || Manuel Loewer
Quality 4.0: An exploratory literature review and avenues for future researchDiana Oliveira || Maria João Rosa || Helena Alvelos
Good practices and hindrances to integrate Lean Six Sigma with Industry 4.0 in the chemical sectorSergio Tenorio dos Santos Neto || Maximilian Espuny || Pedro Domingues || Otávio José de Oliveira
The Challenges of Remote Work to the development of a TQM CulturePatrícia Moura e Sá
Sustainable Management in the hotel sector: an exploratory studySílvia Carvalho || César Oliveira || Stella Regina Reis da Costa || A.L.F. Baptista
Protocol for refinement and validation of a conceptual model of service quality for Direct-to-Consumer telemedicine consultationJulie Preaux || Martí Casadesús || Merce Bernardo
Quality 4.0 Concept and its Implementation in Saudi OrganizationsSaud Alshamari || Mohamed Aichouni
Continuous Validation of models that support Decision-Making ProcessesCarlos Renato Bueno || Pedro Carlos Oprime || Juliano Endrigo Sordan || Giovanni Cláudio Pinto Condé || Daily Morales
Patient experience in health care services. A gender perspectiveDalilis Escobar Rivera || Alba Manresa Matas
Development of scenario-based methods for testing the quality of chemical protective gloves regarding ergonomic requirementsNadine Schlueter || Sina Hajiaghapour || Christian Boehmer || Uli Barth
Organization of a continuous improvement system in production companiesAneta Kucińska-Landwójtowicz || Izabela Czabak-Górska
Service Design: prospects and challenges on its adoptionMafalda Fernandes || Rogerio Puga-Leal
Quality 4.0: a bibliometric study and research agendaGiovanni Cláudio Pinto Condé || Pedro Carlos Oprime || Márcio Lopes Pimenta || Juliano Endrigo Sordan || Carlos Renato Bueno
Implementing sustainability as a quality factor in higher education institutionsTeresa Nogueiro || Margarida Saraiva || António Ramos Pires
Integration of Project Monitoring and Quality Management: A case studyMaría José Painén-Paillalef || Martha Teresa Ramírez-Valdivia || Blanca Villalobos- Acuña || Cristóbal Garrido-Rodríguez
Controlling industrial Measuring and Monitoring Equipment status through EWMA and I-MR chartskMargarida Sousa || Isabel Lopes || João Pedro Mendonça || Cláudia Pires
The integration of technologies Industry 4.0 technology and Lean Manufacturing: A systematic literature reviewTailise Mascarenhas Martins || Aline Patricia Mano || Adriana Aparecida Alves Silva || Ricardo Coser Mergulhão
Downtime Reduction in a Small Company Using DMAIC MethodologyGabriela L. Ferreira || Alexandre M. Vasconcelos || Diego R. Fogaça
Diagnosing organizational culture of innovation: development and application of a systematized instrumentCristhian Mafalda || Cintia Blaskovsky P. Gomes || Ricardo F. Esposto || Lillian D. N. Gambi || Mateus C. Gerolamo
Quality management in Research and Developmnet Organizations: a literature reviewArnaldo Gaio || Edilvando Eufrazio
Exploratory Spatial Data Analysis of ISO 9001 certification trends and innovation performance in South AmericaJuliano Endrigo Sordan || Pedro Carlos Oprime || Giovanni Cláudio Pinto Condé || Carlos Renato Bueno || Marcio Lopes Pimenta
Systemic use of quality tools in HIV/AIDS research projectCarlos Jefferson de Melo Santos || Inês Dourado || Ângelo M. O. Sant'Anna
Revisiting European diffusion: ISO 22000 CertificationNathalia Granja and Pedro Domingues
Are Lean, World Class Manufacturing and Industry 4.0 are related?José D. R. Terra, Fernando T. Berssaneti || Camila C. Melo
Defect reduction using Lean Six Sigma and DMAICGiovanni Cláudio Condé || Pedro Carlos Oprime || Márcio Lopes Pimenta || Juliano Endrigo Sordan || Carlos Renato Bueno
Synergies between Quality management and Knowledge management: 4.0 shop floor competency management modelSalomé Campos || Cláudia de Sousa Silva
Development of a predictive model of financial performance indicators for organizations with integrated management systems, supported in artificial neural networksFábio Freitas || Lino Costa || Pedro Domingues || Andre Carvalho
The emergence of Industry 5.0: a bibliometric analysisYasmin Silva Martins || José Pedro Teixeira Domingues || Camila Fabrício Poltronieri || Luciana Rosa Leite
Assessing a customer complaint indicator: a case study in the automotive sectorAssessing a customer complaint indicator: a case study in the automotive sector Angélica Reis || José Costa || Sergio Sousa || Lino Costa
Implementation and development of IPVC's equality plan in association with its management systemAna Teresa Ferreira Oliveira || Ana Sofia Rodrigues || Paulo Rodrigues || Márcia Amorim || Teresa Gonçalves|| Manuel Fonseca || Mário Barros || Salete Calvinho || Sara Simões || Manuel Barros || Paula Silva || Filipa Patrocinio || Cíntia Carones || Sofia Rodrigues
The Resonant Effect of Risks on Supply Chain Performance: A Covid-19 PerspectiveHuong Le Thi Cam, Huy Truong Quang || Paulo Sampaio || Maria Sameiro Carvalho || An Duong Thi Binh
Application of artificial intelligence methods for educational organizations' quality management systems (QMS) effectiveness improvementValentin Dzedik || José Pedro Teixeira Domingues || Ellada Tikhonovich || Valentina Moiseeva
Integrated Management Systems in Industry 4.0: Literature ReviewCátia Pinto, Pedro Domingues, Paulo Sampaio and Otávio Oliveira
Benchmarking 10 Engineering Courses of the Federal University at Bahia, BrazilJúlia Ramos || Ava Barbosa || Abel Jesus || Tatiana Dumêt
Digital Transformation of the Natural Stone SectorAna Sofia Amaral and Pedro Oliveira
Analysis bibliometric of Lean Manufacturing during COVID-19 pandemicCamila C. Melo || Izabelle M. Martinez || Gabriel H. S. Rampini || Fernando T. Berssaneti
Supply Chain Quality Management 4.0: Systematic literature review and conceptual frameworkHan Nguyen Tuyet || Anh Tran Tien || Huy Truong Quang || Paulo Sampaio || Maria Sameiro Carvalho || An Duong Thi Binh
Direct and indirect effects of risks on service-oriented supply chain: A COVID- 19 pandemic perspectiveThang Ta Duc || Uyen Diep My || Huy Truong Quang || Paulo Sampaio || Maria Carvalho || An Duong Thi Binh
Quality 4.0 on the small scaleBrigitta Kicska || Vivien Nagy || Tamas Szadeczky
Analysis of ISO 9001:2015 certification in Portugal and comparison with other countries: effects of development scores, crisis, and economic cyclesAdriana Trindade Gonçalves || Inês Faria Alves || André M. Carvalho
A warm welcome to everyone to the 5th International Conference on Quality Engineering and Management (ICQEM22)!
We are back again to an in person event! It is so great to see you all here at the University of Minho! I would like to deliver a special thanks to all of those that travelled from their home countries to Braga, in Portugal. I hope those that will attend online will have the chance to join us in person in the next edition in 2024.
This conference is an international forum to present and discuss the progress and recent evolutions in the fields of Quality Management, Quality Engineering and Organizational Excellence, thus providing a unique opportunity to share the latest insights of academic and industrial research and applications on these fields.
The International Conference on Quality Engineering and Management covers different topics related to Quality. In this 5th edition more than 100 proposals have been submitted and almost 90 were accepted for presentation, after revision by the Conference Scientific Committee. Papers accepted correspond to authors from all around the world, with 20 countries represented at this level. Therefore, a warm acknowledgment to all speakers, authors and Scientific Committee Members is well deserved – Thank You!
I would like to thank to all the four keynote speakers – Nicole Radziwill, Carlos Ribas, Josef Oehmen, Mareike Mohlmann – and to the master class trainers that were with us yesterday – Jorge Roman, Abdallah Obeikan, Saber Atiyeh and Khaled Hassan, these last three trainers coming from the Obeikan Group located in the Kingdom of Saudi Arabia. We have here the chance to listen to their contributions and new development insights, and to network with some of the most current influent Quality Academicians and Professionals.
Finally, I must acknowledge the institutional support received from the School of Engineering of the University of Minho, Research Group on Quality and Organizational Excellence, ASQ University of Minho Student Branch, TecMinho, ALGORTIMI Research Centre, University of Coimbra, University of Girona, International University of Catalunya, European Organization for Quality, Portuguese Association for Quality, Brazilian Association of Production Engineering, Quality for Excellence Consultancy, International Journal of Conformity Assessment and Brazilian Society for Quality and Excellence in Management.
Last but not the least, a special thanks to all the members of the Organizing Committee and Co- Founders of the conference that make this conference possible for the 5th time.
Let’s take advantage of this great opportunity and make with your contributions an event with High Level of Quality, shared and built by such a top level group of attendees, thus contributing to “A better world with Quality!”.
Enjoy the conference and the beautiful city of Braga! Thank you! University of Minho, July 13, 2022.
Paulo Sampaio, University of Minho