ICQEM 2022
ICQEM 2022
Authors/Editors:
Sampaio, Paulo
Domingues, Pedro
Costa, Acácio
Casadesús, Martí
Marimon, Frederic
Pires, António Ramos
Saraiva, Pedro
Contents
Quality 4.0 - Why Digital is its Identity?
Mohamed ZairiHadi Balouei Jamkhaneh || Reza Jalali || Reza Shahin || Rui M. Lima|| Ehsan Rasouli || Gholamreza JamaliAn Integration of QFD and Fuzzy-AHP approach in Hospital Services, case study: a Hospital in Iran
Ahmad Hariri || José Pedro Teixeira Domingues || Paulo SampaiProperly Using Technology to Ensure Quality (A Reflection Concepts and Implementation)
Filipe Gastão Maia de LoureiroQuality Challenges for Management System Certification Bodies – From the Accreditation Point of View
George Anastasopoulos || Natalya Roshka || Harry MakamRiccardo Gervasi || Luca Mastrogiacomo || Fiorenzo FranceschiniAhmed Baha Eddine Aichouni || Luís Miguel D.F. Ferreira || Cristovao SilvaStatistical Process Control techniques to monitor quality determinants in digital Voice-of-Customer
Federico Barravecchia || Luca Mastrogiacomo || Lorenzo Tavani || Fiorenzo FranceschiniMatteo Capponi || Luca Mastrogiacomo || Dario Antonelli || Fiorenzo FranceschiniUser-Generated content mining: Exploring paths on the Quality perspective
Sara Maia || Pedro Domingues || Maria Leonilde VarelaRisk management prioritization in medical device SMEs based on AHP analysis
Yasmin Silva Martins || Carlos Eduardo Sanches da Silva, Juliana Helena Daroz Gaudêncio || Paulo SampaioSmart Police Station: A journey towards excellence, Dubai Police case study
Jorge Roman || Khalifa Al RoomElisa Verna || Stefano Puttero || Gianfranco Genta || Maurizio GalettoWorld State of Quality: a frontier approach to benchmark the performance of countries worldwide
Hermilio Vilarinho || Catarina Cubo || Paulo Sampaio || Pedro Saraiva|| Marco Reis || Henriqueta Nóvoa || Ana CamanhoMultiple Management Systems in pursue of Eco-Product Innovation: The role of slack resources
Alfonso Hernandez-Vivanco || Merce BernardoMaria Helena Pedrosa || Adelina L.F. Baptista || Joana GuedesAssessing the use of pre-trained transformers to classify customer reviews
Manuel Alves || Armindo Lobo || Angelica ReisAmirbabak Ansari || Nadine Schlueter || Manuel LoewerQuality 4.0: An exploratory literature review and avenues for future research
Diana Oliveira || Maria João Rosa || Helena AlvelosGood practices and hindrances to integrate Lean Six Sigma with Industry 4.0 in the chemical sector
Sergio Tenorio dos Santos Neto || Maximilian Espuny || Pedro Domingues || Otávio José de OliveiraThe Challenges of Remote Work to the development of a TQM Culture
Patrícia Moura e SáSustainable Management in the hotel sector: an exploratory study
Sílvia Carvalho || César Oliveira || Stella Regina Reis da Costa || A.L.F. BaptistaJulie Preaux || Martí Casadesús || Merce BernardoQuality 4.0 Concept and its Implementation in Saudi Organizations
Saud Alshamari || Mohamed AichouniContinuous Validation of models that support Decision-Making Processes
Carlos Renato Bueno || Pedro Carlos Oprime || Juliano Endrigo Sordan || Giovanni Cláudio Pinto Condé || Daily MoralesPatient experience in health care services. A gender perspective
Dalilis Escobar Rivera || Alba Manresa MatasNadine Schlueter || Sina Hajiaghapour || Christian Boehmer || Uli BarthOrganization of a continuous improvement system in production companies
Aneta Kucińska-Landwójtowicz || Izabela Czabak-GórskaService Design: prospects and challenges on its adoption
Mafalda Fernandes || Rogerio Puga-LealQuality 4.0: a bibliometric study and research agenda
Giovanni Cláudio Pinto Condé || Pedro Carlos Oprime || Márcio Lopes Pimenta || Juliano Endrigo Sordan || Carlos Renato BuenoImplementing sustainability as a quality factor in higher education institutions
Teresa Nogueiro || Margarida Saraiva || António Ramos PiresMohammed Ibrahim Alghofaili || Fotios Vouzas || Bassem NasriIntegration of Project Monitoring and Quality Management: A case study
María José Painén-Paillalef || Martha Teresa Ramírez-Valdivia || Blanca Villalobos- Acuña || Cristóbal Garrido-RodríguezControlling industrial Measuring and Monitoring Equipment status through EWMA and I-MR chartsk
Margarida Sousa || Isabel Lopes || João Pedro Mendonça || Cláudia PiresTailise Mascarenhas Martins || Aline Patricia Mano || Adriana Aparecida Alves Silva || Ricardo Coser MergulhãoDowntime Reduction in a Small Company Using DMAIC Methodology
Gabriela L. Ferreira || Alexandre M. Vasconcelos || Diego R. FogaçaCristhian Mafalda || Cintia Blaskovsky P. Gomes || Ricardo F. Esposto || Lillian D. N. Gambi || Mateus C. GerolamoQuality management in Research and Developmnet Organizations: a literature review
Arnaldo Gaio || Edilvando EufrazioJuliano Endrigo Sordan || Pedro Carlos Oprime || Giovanni Cláudio Pinto Condé || Carlos Renato Bueno || Marcio Lopes PimentaSystemic use of quality tools in HIV/AIDS research project
Carlos Jefferson de Melo Santos || Inês Dourado || Ângelo M. O. Sant'AnnaRevisiting European diffusion: ISO 22000 Certification
Nathalia Granja and Pedro DominguesAre Lean, World Class Manufacturing and Industry 4.0 are related?
José D. R. Terra, Fernando T. Berssaneti || Camila C. MeloDefect reduction using Lean Six Sigma and DMAIC
Giovanni Cláudio Condé || Pedro Carlos Oprime || Márcio Lopes Pimenta || Juliano Endrigo Sordan || Carlos Renato BuenoSalomé Campos || Cláudia de Sousa SilvaFábio Freitas || Lino Costa || Pedro Domingues || Andre CarvalhoThe emergence of Industry 5.0: a bibliometric analysis
Yasmin Silva Martins || José Pedro Teixeira Domingues || Camila Fabrício Poltronieri || Luciana Rosa LeiteAssessing a customer complaint indicator: a case study in the automotive sector
Assessing a customer complaint indicator: a case study in the automotive sector Angélica Reis || José Costa || Sergio Sousa || Lino CostaImplementation and development of IPVC's equality plan in association with its management system
Ana Teresa Ferreira Oliveira || Ana Sofia Rodrigues || Paulo Rodrigues || Márcia Amorim || Teresa Gonçalves|| Manuel Fonseca || Mário Barros || Salete Calvinho || Sara Simões || Manuel Barros || Paula Silva || Filipa Patrocinio || Cíntia Carones || Sofia RodriguesThe Resonant Effect of Risks on Supply Chain Performance: A Covid-19 Perspective
Huong Le Thi Cam, Huy Truong Quang || Paulo Sampaio || Maria Sameiro Carvalho || An Duong Thi BinhValentin Dzedik || José Pedro Teixeira Domingues || Ellada Tikhonovich || Valentina MoiseevaIntegrated Management Systems in Industry 4.0: Literature Review
Cátia Pinto, Pedro Domingues, Paulo Sampaio and Otávio OliveiraBenchmarking 10 Engineering Courses of the Federal University at Bahia, Brazil
Júlia Ramos || Ava Barbosa || Abel Jesus || Tatiana DumêtDigital Transformation of the Natural Stone Sector
Ana Sofia Amaral and Pedro OliveiraAnalysis bibliometric of Lean Manufacturing during COVID-19 pandemic
Camila C. Melo || Izabelle M. Martinez || Gabriel H. S. Rampini || Fernando T. BerssanetiSupply Chain Quality Management 4.0: Systematic literature review and conceptual framework
Han Nguyen Tuyet || Anh Tran Tien || Huy Truong Quang || Paulo Sampaio || Maria Sameiro Carvalho || An Duong Thi Binh Thang Ta Duc || Uyen Diep My || Huy Truong Quang || Paulo Sampaio || Maria Carvalho || An Duong Thi Binh Brigitta Kicska || Vivien Nagy || Tamas Szadeczky Adriana Trindade Gonçalves || Inês Faria Alves || André M. CarvalhoFOREWORD
A warm welcome to everyone to the 5th International Conference on Quality Engineering and Management (ICQEM22)!
We are back again to an in person event! It is so great to see you all here at the University of Minho! I would like to deliver a special thanks to all of those that travelled from their home countries to Braga, in Portugal. I hope those that will attend online will have the chance to join us in person in the next edition in 2024.
This conference is an international forum to present and discuss the progress and recent evolutions in the fields of Quality Management, Quality Engineering and Organizational Excellence, thus providing a unique opportunity to share the latest insights of academic and industrial research and applications on these fields.
The International Conference on Quality Engineering and Management covers different topics related to Quality. In this 5th edition more than 100 proposals have been submitted and almost 90 were accepted for presentation, after revision by the Conference Scientific Committee. Papers accepted correspond to authors from all around the world, with 20 countries represented at this level. Therefore, a warm acknowledgment to all speakers, authors and Scientific Committee Members is well deserved – Thank You!
I would like to thank to all the four keynote speakers – Nicole Radziwill, Carlos Ribas, Josef Oehmen, Mareike Mohlmann – and to the master class trainers that were with us yesterday – Jorge Roman, Abdallah Obeikan, Saber Atiyeh and Khaled Hassan, these last three trainers coming from the Obeikan Group located in the Kingdom of Saudi Arabia. We have here the chance to listen to their contributions and new development insights, and to network with some of the most current influent Quality Academicians and Professionals.
Finally, I must acknowledge the institutional support received from the School of Engineering of the University of Minho, Research Group on Quality and Organizational Excellence, ASQ University of Minho Student Branch, TecMinho, ALGORTIMI Research Centre, University of Coimbra, University of Girona, International University of Catalunya, European Organization for Quality, Portuguese Association for Quality, Brazilian Association of Production Engineering, Quality for Excellence Consultancy, International Journal of Conformity Assessment and Brazilian Society for Quality and Excellence in Management.
Last but not the least, a special thanks to all the members of the Organizing Committee and Co- Founders of the conference that make this conference possible for the 5th time.
Let’s take advantage of this great opportunity and make with your contributions an event with High Level of Quality, shared and built by such a top level group of attendees, thus contributing to “A better world with Quality!”.
Enjoy the conference and the beautiful city of Braga! Thank you! University of Minho, July 13, 2022.
Conference Chair
Paulo Sampaio, University of Minho
Title
Proceedings book of the 5th International Conference on Quality Engineering and Management, 2022
Authors/Editors
Sampaio, Paulo; Domingues, Pedro; Costa, Acácio; Casadesús, Martí; Marimon, Frederic; Pires, António Ramos; Saraiva, Pedro
Publisher
International Conference on Quality Engineering and Management
Date
July 2022
Cover Design Luís Coutinho
ISBN
978-989-54911-1-7
ISSN
2184-3481
1st Edition
200 units
This edition is published by the International Conference on Quality Engineering and Management.
Portuguese National Library Cataloguing in Publication Data
Proceedings book of the 5th International Conference on Quality Engineering and Management edited by Sampaio, Paulo; Domingues, Pedro; Costa, Acácio; Casadesús, Martí; Marimon,
Frederic; Pires, António Ramos; Saraiva, Pedro
ISBN 978-989-54911-1-7
ISSN 2184-3481
Publisher: International Conference on Quality Engineering and Management Book in 1 volume, 1056 pages
This book contains information obtained from authentic sources.
Reasonable efforts have been made to publish reliable data information, but the authors, as well as the publisher, cannot assume responsibility for the validity of all materials or for the consequences of their use.
Neither this book nor any part may be reproduced or transmitted in any form or by the means, electronic or physical, including photocopying, microfilming, and recording, or by any information storage or retrieval system, without prior permission in writing from the International Conference on Quality Engineering and Management Chair.
All rights reserved.
Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation, without intent to infringe.
International Conference on Quality Engineering and Management Paulo Sampaio – Conference Chair
School of Engineering, Systems and Production Department Campus Gualtar, 4710-057 Braga, Portugal http://icqem.dps.uminho.pt/
icqem@dps.uminho.pt
© 2022 by International Conference on Quality Engineering and Management
ISBN 978-989-54911-1-7
ISSN 2184-3481
Organizing Committee
Chair
Paulo Sampaio, University of Minho, Portugal
Members
Acácio Costa, University of Minho, Portugal
André M. Carvalho, Instituto Politécnico do Cávado e do Ave, Portugal
Catarina Cubo, ASQ Student Branch, University of Minho, Portugal
Mónica Cabecinhas, ASQ Student Branch, University of Minho, Portugal
Pedro Domingues, University of Minho, Portugal
Rui Oliveira, University of Minho, Portugal
Sofia Pereira, University of Minho, Portugal
Scientific Committee
Adelina Baptista, ESTGA, University of Aveiro, Portugal
Ahad Ali, Lawrence Technological University, USA
Ahmed Hannachi, University of Gabes, Tunisia
Ana Fonseca, Universidade Fernando Pessoa, Portugal
Ana Sofia De Sá Rodrigues, Instituto Politécnico de Viana do Castelo, Portugal
Anabela Soares, Bristol Business School, UK
Aneta Kucinska Landwojtowicz, Opole University of Technology, Poland
António Araújo, Universidade Estadual do Rio de Janeiro, Brazil
Antonio Costa, UNESP, Brazil
António Pires, Instituto Politécnico de Setúbal, Portugal
Benito Flores Juarez, Universidad de Monterrey, Mexico
Camila Poltronieri, UFG, Brazil
Dalilis Escobar Rivera, University of Girona, Spain
Dominik Zimon, Rzeszow University of Technology, Poland
Ekaterina Spiridonova, PostNord Oy, Finland
Estela Vilhena, Instituto Politécnico do Cávado e do Ave, Portugal
Eva M. Pertusa-Ortega, Universidad de Alicante, Spain
Evandro G. Lorentz, Q&G, Brazil
Fiorenzo Franceschini, Politecnico di Torino, Italy
Frederic Marimon, Universitat Internacional de Catalunya, Spain
Helena Alvelos, University of Aveiro, Portugal
Helena Navas, Universidade NOVA de Lisboa, Portugal
Henriqueta Nóvoa, University of Porto, Portugal
Isabel Lopes, University of Minho, Portugal
Jamison Kovach, University of Houston, USA
José Álvarez-García, Universidad de Extremadura, Spain
José Cabral, University of Porto, Portugal
Josep Llach, Universitat de Girona, Spain
Luciana Leite, Universidade do Estado de Santa Catarina, Brazil
Luís Lourenço, University of Beira Interior, Portugal
Marcio Cardoso Machado, Universidade Paulista, Brazil
Marco Reis, University of Coimbra, Portugal
Margarida Saraiva, Universidade de Évora e BRU-Business Research Unit / Iscte- Instituto Universitário de Lisboa, Portugal
Małgorzata Marchewka, Cracow University of Economics, Poland
Maria Carvalho, University of Minho, Portugal
Maria Gianni, University of Macedonia – Department of Business Administration, Greece
Marlene Amorim, University of Aveiro, Portugal
Martha Ramírez-Valdivia, Universidad de La Frontera, Chile
Martí Casadesús, Universitat de Girona, Spain
Matthew Barsalolu, BorgWarner Turbosystems Engineering GmbH, Germany
Maurizio Galetto, Politecnico di Torino, Italy
Merce Bernardo, Universitat de Barcelona, Spain
Miroslav Drljaca, Zagreb Airport, Ltd, and University North, Croatia
Mohammad Hossein Zavvar Sabegh, American Society for Quality, USA
Muhammad Muzammil Tanveer, National University of Sciences & Technology, Pakistan
Nancy Nouaimeh, Abela & Co, UAE
Otavio de Oliveira, UNESP – São Paulo State University, Brazil
Patricia Moura e Sá, University of Coimbra, Portugal
Paulo Sampaio, University of Minho, Portugal
Pedro Marques, ISQ, Portugal
Pedro Saraiva, University of Coimbra, Portugal
Piotr Kafel, University of Krakow, Poland
Rezzoug Aïssa, Civil Eng. Department/ College of Engineering / Imam Muhammad ibn Saud Islamic University, Saudi Arabia
Roberto Antonio Martins, Universidade Federal de Sao Carlos, Brazil
Rodrigo Ferreira, Unigranrio, Brazil
Rogerio Puga-Leal, FCT/Universidade Nova de Lisboa, Portugal
Samrad Jafarian-Namin, Yazd University, Iran
Sandra Miranda Neves, Federal University of Itajubá (Unifei – Campus Itabira), Brazil
Sergio Sousa, University of Minho, Portugal
Slawomir Wawak, Cracow University of Economics, Poland
Stanislav Karapetrovic, University of Alberta, Canada
Valentin Dzedik, Volgograd State University, Russian Federation
Valério Salomon, UNESP, Brazil
Vidosav Majstorovic, Mechanical Engineering Faculty, Serbia