ICQEM 2024
ICQEM 2024
Authors/Editors:
Sampaio, Paulo
Domingues, Pedro
Carvalho, André
Casadesús, Martí
Costa, Acácio
Marimon, Frederic
Pereira, Sofia
Pires, António Ramos
Saraiva, Pedro
Contents
Medical device industry: overview on quality and sustainability
Ungaro V., Guglielmetti Mugion R., Renzi M.F., Di Pietro L. and Bisceglia F.Agostinho da Silva and Antonio J. Marques CardosoCustomer order management in lens production
Alexandru Andreea-Mădălina, Manta Nicoleta-Lăcrămioara and Severin IrinaSystematic Literature Review on Performance Measurement Systems for Power Distribution Companies
Martins, R.A, Batalha, M.O, Tavares Neto, R.F., Moralles, H.F., Seeberger, R.F. and Mendonça, G.S.An np chart for reducing sustainability cost of monitoring manufacturing processes
Omar, A., Araci, Z.C., Shamsuzzaman, M., Aydin, R., Haridy, S. and Bashir, HRemote STEM Education: Gap Analysis from the Perspectives of Students and Faculty
D.A. Maisano, G. Carrera, L. Mastrogiacomo and F. FranceschiniQuality of Bibliometric Databases: Accuracy in Classification of Document Types
D.A. Maisano, L. Mastrogiacomo, L. Ferrara and F. FranceschiniThe use of Quality Tools to support a SMED implementation
Matos, A., Xambre, A.R. and Alvelos, H.Alkindi, S.A., Araci, Z.C., Alqassim, M.A. and Bouridane, A.Sustainable Management in the hotel sector: Practices and Challenges
Silvia Carvalho, Stella Regina Reis da Costa and Baptista, A.L.F.Discrete-Event Simulation Tools Applied to the Healthcare Context
Paiva, E.J. and Rocha, A.M.A.C.Contribution of the Energy Management System (ISO 50001) to ESG
Poltronieri, C.F.1, Espuny, M., Xavier, Y.S.M., Hernandez-Vivanco, A., Bernardo, M. and Oliveira, O.J.Suitability of ISO 9001:2015 standard in the digital transformation context: literature review
Matias-Correia, R., Dias, A.R., Cruz-Correia, R., Domingues, P. and Sampaio, P.Data Science Application on Six Sigma: Global Survey Findings
Belem, A.C., Sampaio, P.A. and Oliveira, M.L.ONA-Accredited Primary Health Care Quality through Google Review Analysis
Melo, C.C., Cordeiro, F.A. and Berssaneti, F.T.Enablers and Barriers in Hospital Accreditation: An Integrated Review
Melo, C.C. and Berssaneti, F.TExploring Project Management in Brazilian Healthcare Amid Global Health Crisis
Melo, C.M., Pereira, F.N. and Berssaneti, F.T.Improvement of patient flow in healthcare: systematic review and bibliometric analysis
Machado, T.M., Pascon, D.M. and Berssaneti, F.T.Integrating Sustainable Development Goals (SDGs) into Quality Subjects for Higher Education Students
Jaca, Carmen, Villar-Rosety, Fernando M., Bäckström, Ingela and Hedlund, ChristerImprovement methods in biobanking and biorepository processes: systematic review and research trends
Machado, T.M. and Berssaneti, F.TOvercoming Barriers to Foster Innovation in Collaborative R&D Projects
Araújo Helena, Tereso Anabela and Fernandes GabrielaGianni, M., Gotzamani, K., Konstantaras, I., Kessopoulou, E. and Xanthopoulou, S.Digital Traceability of Quality in the Food Processing Industry
Verna, E., Genta, G. and Galetto, M.Lean, Six Sigma and ISO Management Systems Standards: An Integration Framework
Marques, Pedro A.A., Reis, João C.G., Sá, José C.V., Mateus, Ricardo J.G. and Silva, Francisco P.Favatto Filho, A.S., Lizarelli, F.L. and Poltronieri, C.F.Aichouni, A.B.E., Silva, C. and Ferreira, L.M.Santos, E.M., Nunes, E.P., Sousa, S.D. and Rodrigues, C.SAdaptation of the QRQC Methodology to a Manual Intensive Industry
Ribeiro, M.A.C. and Sousa, S.D.Novel applications of silver-nanoparticles in food contact material: A systematic review
Anele Sithole and Shalini SinghMedne Aija, Zeps Artūrs and Inga LapinaBisceglia F., Di Pietro L., Ungaro V., Renzi M.F. and Guglielmetti MugionExploration of the Concept of Standardization: a Literature Overview
Pīlēna-Dālberga, A. and Lapiņa, I.Conditions for Continuous Improvement in the Operation of Manufacturing Enterprises
Kucińska-Landwójtowicz, A. and Czabak-Górska, I. D.Unlocking the potential of Control Charts for patient injected doses in Nuclear Medicine procedures
Carmelo, J.B., Sousa, V., Cardoso, G., Santos, A.I., Carmelo, P.J. and Matos, A.SDiogo Gomes, Vanessa de Sousa, Gabriela Cardoso, Ana Isabel Santos, Duarte Dinis and Ana Sofia MatosA proposal for actions to improve urban solid waste management based on circular economy concepts
Ligia Moreira, Stella Regina Reis da Costa and Maristela Soares LourençoOn Key Factors of e-Learning Quality for Senior Citizens
Lyu, Jrjung and Hsieh, Chun-HungAssuring quality in higher education: defining dimensions in e-assessment
Pons, M., Llach, J. and Casadesús, M.Braga F.A.S., Sordan, J.E. and Oprime, P.CGetting an Insight into Quality 4.0 Reality: Design of a questionnaire
Oliveira, D., Rosa, M.J. and Alvelos, H.Holistic Quality Excellence: Being Best for the World
Willy VandenbrandeIndex for detecting techwashing level in Chilean technology startups
Vargas, M. F., Rivas, F. and Román, J.Control Limits for Monitoring the Average of Correlated Streams
Clovis Ribas and Gamal WehebaTareque, A. and Islam, N.Capponi, M., Culotta, A.N., Gervasi, R., Mastrogiacomo, L. and Franceschini, F.Quality management evaluation in the third sector: survey research
Moraes, T.V., Prado, A.B.J., Poltronieri, C.F. and Lizarelli, F.L.Steel Improvement: Ecuador Building Case
Cervantes, A.E., Cerpa, D.A. and Guerra, M.A.Nogueira, M., Carvalho, A.M. and Matos, A.S.Assessment of Non-Quality Costs in a Healthcare Institution
Cogollo-Flórez, J.M. and Cardona-Salazar, S.Lean and green transformation in luminous industry
Scutaru, L. and Severin, I.Discovering the connection: Cultural Diversity and Innovation in Businesses. A case-based approach
Martín Vicente-Ruiz, Mercè, Bagur Femeníes, Llorenç. and Mas Machuca, M.Strategic Synergy: Exploring the Intersection of Quality Management and Innovation
Robertsone, G., Kunecova, J., Bikfalvi, A. and Marques, P.Quality Management in Corporate Health: A Study in the Energy Sector
Avena, D.A., Costa, S.R. and Resende, D.N.Integrating Sustainability into Excellence Models
Hariri, A., Domingues, J.P.T. and Sampaio, P.Tool for assessing the degree of maturity in process management in the Brazilian electrical sector
Rodrigo Tenório Lopes de Souza, Stella Regina Reis da Costa and Maurício N. Frota Omidvar, M., Marimon, F. and Colombari, R. Mikhaleva, Y.Y. and Razgulyaev, V.Y. Saad, H. Preaux, J., Bernardo, M. and Casadesús, M.FOREWORD
Welcome to the 6th International Conference on Quality Engineering and Management!It is an honour to welcome you to the vibrant city of Girona, Spain, where the sixth edition of the International Conference on Quality Engineering and Management will take place. This biannual event brings together distinguished professionals, academics, and researchers from around the world to share knowledge, experiences, and advancements in the field of quality.
From June 13 to 14, 2014, Girona will become the epicenter of innovation in quality, providing a unique platform for the presentation of theoretical and practical research papers. The diversity of topics addressed reflects the breadth and depth of the discipline, and we are excited to explore the latest trends and developments in quality engineering and management together.
Some of the highlighted themes to be addressed at the conference include Continuous Improvement, Customer Satisfaction, Digital Quality, Management Systems, Operational Excellence, Organizational Excellence Models, Organizational Improvement, Quality 4.0, Quality and Risk Management, Quality Engineering, Quality in Design and Development, Quality Management and Innovation, Quality Tools, Reliability & Maintenance, Six Sigma / Lean-Six Sigma, Standards, Supply Chain Quality Management, The Future of Quality and Organizational Excellence and Total Quality Management.
We are pleased to emphasize the diversity of sectors that will be addressed, from healthcare to higher education, services, and more. Quality is a universal concern, and this conference seeks to explore how we can improve and apply quality principles in different contexts.
We hope you enjoy the conference, establish new connections, and return to your respective institutions with renewed ideas and valuable perspectives. May this 6th International Conference on Quality Engineering and Management be a resounding success!
Welcome to Girona and enjoy the conference!
Sincerely,
Paulo Sampaio, University of Minho – Chair
Marti Casadesús, University of Girona – Local Chair
Title
Proceedings book of the 6th International Conference on Quality Engineering and Management, 2024
Authors/Editors
Sampaio, Paulo; Domingues, Pedro; Carvalho, André; Casadesús, Marti; Costa, Acácio; Marimon, Frederic; Pereira, Sofia; Pires, António Ramos; Saraiva, Pedro.
Publisher
International Conference on Quality Engineering and Management
Date
June 2024
Cover Design Sofia Pereira
ISBN
978-989-54911-2-4
ISSN
2184-3481
1st Edition
200 units
This edition is published by the International Conference on Quality Engineering and Management.
Portuguese National Library Cataloguing in Publication Data
Proceedings book of the 6th International Conference on Quality Engineering and Management edited by Sampaio, Paulo; Domingues, Pedro; Carvalho, André; Casadesús, Marti; Costa, Acácio; Marimon, Frederic; Pereira, Sofia; Pires, António Ramos; Saraiva, Pedro.
ISBN 978-989-54911-2-4
ISSN 2184-3481
Publisher: International Conference on Quality Engineering and Management
Book in 1 volume, 1185 pages
This book contains information obtained from authentic sources.
Reasonable efforts have been made to publish reliable data information, but the authors, as well as the publisher, cannot assume responsibility for the validity of all materials or for the consequences of their use.
Neither this book nor any part may be reproduced or transmitted in any form or by the means, electronic or physical, including photocopying, microfilming, and recording, or by any information storage or retrieval system, without prior permission in writing from the International Conference on Quality Engineering and Management Chair.
All rights reserved.
Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation, without intent to infringe.
International Conference on Quality Engineering and Management Paulo Sampaio – Conference Chair
School of Engineering, Systems and Production Department Campus Gualtar, 4710-057 Braga, Portugal http://icqem.dps.uminho.pt/
icqem@dps.uminho.pt
© 2022 by International Conference on Quality Engineering and Management
ISBN 978-989-54911-1-7
ISSN 2184-3481
Organizing Committee
Chair
Paulo Sampaio, University of Minho, Portugal
Marti Casadesús, University of Girona, Spain – Local Chair
Members
Acácio Costa, University of Minho, Portugal
André M. Carvalho, NOVA School of Science and Technology, Portugal
Josep Llach Pagès, University of Girona, Spain
Pedro Domingues, University of Minho, Portugal
Sofia Pereira, University of Minho, Portugal
Scientific Committee
Ahmad Hariri, University of Minho, Portugal
Alfonso Hernández, University of Barcelona, Spain
Ali Mostafaeipour, California State University, USA
Ana Fonseca, University Fernando Pessoa, Portugal
Anabela Soares, University of the West of England, United Kingdom
André M. Carvalho, NOVA School of Science and Technology, Portugal
Aneta Kucińska-Landwójtowicz, Opole University of Technology, Poland
António Fernando Branco Costa, Paulista Stadual University, Brazil
Camila Fabrício, Federal University of Goiás, Brazil
Catarina Cubo, University of Minho, Portugal
Chris Hayes, Impact Performance Solutions, USA
Dalilis Escobar, University of Girona, Spain
Darius Ruželė, University of Vilnius, Lithuania
Denis Leonard, Business Excellence Consulting, USA
Elisa Verna, Politecnico di Torino, Italy
Emerson Paiva, UNIFEI, Brazil
Eusébio Nunes, University of Minho, Portugal
Evandro Lorentz, Brazilian Academy for Quality, Brazil
Federico Barravechia, Politecnico di Torino, Italy
Fiorenzo Franceschini, Politecnico di Torino, Italy
Frederic Marimon, International University of Catalunya, Spain
Helena Alvelos, University of Aveiro, Portugal
Helena Navas, New University of Lisbon, Portugal
Irina Severin, University Politehnica of Bucharest, Romania
Isabel Lopes, University of Minho, Portugal
Jacob Kjaer Eskildsen, Aarhus University, TQM&BE Editor, Denmark
José Alvarez Garcia, University of Extremadura, Spain
José Benito Flores, Universidad de Monterrey, Mexico
Josep Llach, University of Girona, Spain
Juan José Tarí, University of Alicante, Spain
Lance B Coleman, IDEX Health & Science, USA
Lars Sörqvist, Sandholm Associates, Sweden
Leonilde Varela, University of Minho, Portugal
Luca Mastrogiacomo, Politecnico di Torino, Italy
Manuel Barraza, Universidad de las Americas, Mexico
Márcio Machado, Paulista University, Brazil
Marco Reis, University of Coimbra, Portugal
Margarida Saraiva, University of Évora, Portugal
Maria del Rio Rama, University of Vigo, Spain
Maria João Manatos, A3ES, Portugal
Maria João Rosa, University of Aveiro, Portugal
Martha Ramírez Valdivia, University de La Frontera, Chile
Marti Casadesus, University of Girona,
Matthew Barsalou, BorgWarner Turbo Systems Engineering, Germany
Maurizio Galetto, Politecnico di Torino, Italy
Mercé Bernardo, University of Barcelona, Spain
Mohammad Hossein Zavvar Sabegh, Editor of Quality and Operational Research (QOR) Newsletter at Organizational Excellence Specialists, Canada
Nancy Nouaimeh, Abela & Co, Dubai – UAE
Narayanan Ramanathan, IAQ Academician, India
Octávio Oliveira, UNESP, Brazil
Patrícia Moura e Sá, University of Coimbra, Portugal
Paulo Sampaio, University of Minho, Portugal
Pedro Alexandre Marques, Lusófona University, Lisbon, Portugal
Pedro Domingues, University of Minho, Portugal
Pedro Saraiva, University of Coimbra, Portugal
Roberto Antonio Martins, Federal University of São Carlos, Brazil
Rodrigo Ferreira da Silva, Social Security Technology and Information Company– Dataprev, Brazil
Rui Oliveira, University of Minho, Portugal
Sérgio Sousa, University of Minho, Portugal
Sofia Pereira, University of Minho, Portugal
Stanislav Karapetrovic, University of Alberta, Canada
Valério Salomon, São Paulo State University, Brazil
Vanderli Correia Prieto, Federal University of ABC, Brazil
Yasmin Martins, UNESP/FEG, Brazil