Proposta de um modelo de criação e priorização de soluções inovadoras em ambientes de melhoria contínua
Proposta de um modelo de criação e priorização de soluções inovadoras em ambientes de melhoria contínua
Índice
Devido à crescente concorrência nos mercados globais, as empresas procuram evoluir a partir da implementação de metodologias de apoio à gestão que possam melhorar a eficácia e eficiência das suas atividades, assim como ganhar cada vez mais a confiança dos clientes. A filosofia Lean, a metodologia FMEA e a metodologia TRIZ podem ajudar as empresas a atingir estes objetivos.
O presente estudo centrou-se no desenvolvimento de um modelo de aplicação conjunta de metodologias e ferramentas que, combinadas, contribuem para a criação e priorização de soluções inovadoras, promovendo uma aliança forte entre as áreas de melhoria contínua e inovação. A FMEA (Failure Mode and Effects Analysis) incide na análise e priorização de problemas consoante o risco adjacente,
a matriz das contradições da TRIZ (Teoria da Resolução Inventiva de Problemas) permite criar soluções diferenciadoras a partir do estabelecimento de contradições técnicas, a matriz GUT (Gravidade, Urgência e Tendência) ajuda na priorização de soluções, o Brainstorming contribui para a triagem de soluções a partir do feedback de trabalhadores e a filosofia Lean serve como fio condutor de todo o modelo.
A validação deste modelo foi feita a partir da aplicação do mesmo a um estudo de caso numa empresa do Grupo Salvador Caetano. As conclusões deste estudo de caso apontaram para uma melhoria significativa de 8 dos 10 KPIs em análise, o que provou a viabilidade prática do novo modelo. Soluções como o Quadro Kanban Digital e o Programa 5S são exemplos de soluções provenientes do novo modelo.
Abstract:
Due to growing competition in global markets companies try to evolve through the implementation of management support methodologies which help them improve their activities´ effectiveness and efficiency as well as gaining more and more the trust of many customers. The Lean philosophy, the FMEA methodology and the TRIZ methodology can help companies to achieve these goals.
This study is focused on the development of an integrated tool application model which contributes to the creation and prioritization of innovative solutions. It promotes a strong alliance between the areas of continuous improvement and innovation. The FMEA (Failure Mode and Effects Analysis) focuses on the analysis and prioritization of problems depending on the underlying risk, the TRIZ (Inventive Problem-Solving Theory) contradiction matrix allows the creation of differentiating solutions from the establishment of technical contradictions, the GUT matrix (Severity, Urgency and Trend) helps in prioritizing solutions, the Brainstorming focuses on screening solutions through feedback gathered from workers ‘point of view and the Lean philosophy works as the conducting wire of the entire model.
The model validation was made from its application in a real case study in a company of Grupo Salvador Caetano. Conclusions showed a significant improvement of 8 out of 10 KPIs which proved the practical viability of the new model. Digital Kanban Board and 5S program solutions are examples of solutions from the new model.
Vasco Ventura Soares has received a master’s degree in Industrial Engineering and Management from the NOVA School of Science and Technology – Universidade NOVA de Lisboa – Portugal. His research interests are in the areas of management and industrial strategy, innovation, and continuous improvement.
Helena Guitiss Navas has received a PhD from the NOVA School of Science and Technology – Universidade NOVA de Lisboa – Portugal. She is currently Assistant Professor at the Department of Mechanical and Industrial Engineering of the NOVA School of Science and Technology – Portugal and researcher at UNIDEMI. Her research interests are in the areas of innovation, continuous improvement, quality, and process management.
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Lean, FMEA, TRIZ, 5W1H, matriz GUT, Brainstorming
Lean, FMEA, TRIZ, 5W1H, GUT matrix, Brainstorming
