Fernandes, Ana Cristina;
Pires, António Ramos;
Benefits of implementing Service Management Standard ISO 20000SANTI COTS, MARTI CASADESÚS, FREDERIC MARIMON
Reasons, benefits and difficulties associated with ISO 9001 certification for sugar and ethanol companiesEDUARDO SALGADO, CAIO FERREIRA, CARLOS HENRIQUE MELLO, CARLOS EDUARDO DA SILVA, PAULO SAMPAIO
Analysis of training programs in the field of Quality Management Systems in SpainLUC YAYA, FREDERIC MARIMON, JOSEP LLACH, MERCE BERNARDO
Making Quality Management attractive for Small and Medium Sized EnterprisesWILLY VANDENBRANDE
Laboratory Management considerations when working with Nano-Engineered MaterialsSHALINI SINGH
Innovation, Total Quality and Performance: a study of ISO 9000 certified organizations in PortugalANTÓNIO FERNANDES, LUÍS LOURENÇO, MARIA JOSÉ SILVA
Supply chain management practices and firms’ operational performance. An empirical study of Vietnam garment industryHUY TRUONG, MARIA DO SAMEIRO CARVALHO, ANA CRISTINA FERNANDES, PAULO SAMPAIO, DUONG THI BINH AN, DUONG HOANG HIEP
Literature review of QM and SCM: a perspective of integrationANA CRISTINA FERNANDES, HUY TRUONG, PAULO SAMPAIO, SAMEIRO CARVALHO
An extensive structural model of supply chain quality management and firm performanceANA CRISTINA FERNANDES, HUY TRUONG, PAULO SAMPAIO, MARIA DO SAMEIRO CARVALHO, DUONG THI BINH AN
Gestão da Qualidade e Terceirização: um estudo do setor brasileiroROBERTO LUÍS DE FIGUEIREDO DOS SANTOS JÚNIOR
Referencial de Qualidade para a Indústria do Petróleo e do Gás, baseado na ISO/TS 29001:2010 e a aplicabilidade desses requisitos nos Tratamentos Térmicos de Soldaduras, em conformidade com a EN ISO 17663:2009J. ALEXANDRE SILVA
Application of Routine Management in the Southern Management Construction Sector in the Dispenser Company of electric energy in the State of Ceará – BrasilMARIA GLAUCIANE LIMA EDUARDO ROCHA, MÔNICA SUELY GUIMARÃES DE ARAÚJO, FREDERICO ROMEL MAIA TAVARES, FRANCISCA JEANNE SIDRIM DE FIGUEIREDO, ROSA MARIA DE MEDEIROS MARINHO
Application of Statistical Process Control to Evaluate the Effectiveness of Replacing Ordinary Plumbing Fixtures in an Educational InstitutionELISA HENNING, ANDREZA KALBUSCH, LEANDRO ZVIRTES, ANDREA CRISTINA KONRATH, OLGA MARIA FORMIGONI CARVALHO WALTER
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?IÑAKI HERAS SAIZARBITORIA, GERMAN ARANA, ERLANTZ ALLUR
Gastronomy Management: a comparative analysis of the existing quality standardRAÚL ESCALANTE, MERCE BERNARDO, JOAN ROCA, ANNA ARBUSSÀ
A standard proposal for biological resources centresANABELA MARTINS, NELSON LIMA, PAULO SAMPAIO
Quality management principles and practices impact on the companies' quality performanceSÍRIA BARROS, PAULO SAMPAIO, PEDRO SARAIVA
Process Performance Management: the impact of performance indicators on the organizational profitabilityHAYAT AWAN, ISHAQ BHATTI, ZAHID RAZAQ
Quality Scoreboard: a proposalPEDRO DOMINGUES, ANA GOMES, PAULO SAMPAIO, PEDRO SARAIVA
Accreditation Model for Local Health Trusts – a case studyANA FONSECA, SÓNIA DUARTE SILVA
How does Human Resource Management influence the implementation of Integrated Management Systems?ALEXANDRA SIMON, MERCE BERNARDO
Integrated Management Systems in the Food Sector: Insights from a Dairy PlantMARIA GIANNI, KATERINA GOTZAMANI, FOTIS VOUZAS
An Integrated Vision for Urban ManagementPAULO SOUSA
Learning Organizations: the IPP caseRUI VALENTE
Metodologia para Desenvolvimento de Novos Produtos Integrando Kansei e QFDWALDEMAR NETO, ANTÓNIO RAMOS PIRES
Desafios à Governação Municipal em Portugal: o desenvolvimento de um Modelo Integrado de Gestão ao serviço do cidadãoAGOSTINHO CARDOSO
An exploratory study of the correlation between ISO 9001 certification and corporate performance of Italian companiesFIORENZO FRANCESCHINI, MAURIZIO GALETTO, LUCA MASTROGIACOMO
A literature review on internalization of quality standardsJUAN TARÍ, JOSÉ AZORÍN, JORGE MOLINER, MARÍA GAMERO
The mediating effect of advanced information systems between quality management practices and performanceJOSEP LLACH, FREDERIC MARIMON, MARIA ALMEIDA
Innovation for excellence in organizational managementSÓNIA GOMES MARQUES
Improving the Quality of the Wine Tasting ProcessHELENA ALVELOS, ANA RAQUEL XAMBRE, ANA LUÍSA RAMOS, LEONOR TEIXEIRA, BENTO AMARAL
Quality Management and Integrated Management System of Consultancy Company in Energy SectorBOGOMIL MANCHEV, BOYKA NENKOVA, EMIL TOMOV
Developing an integrated management system in a waste treatment facilityMARCO MARQUES, ISABEL SILVA, PEDRO DOMINGUES
Gestão da qualidade: um modelo para escritórios de advocaciaROBERTO FIGUEIREDO, PRISCILA PINTO
Gestão da Qualidade ISO 9001 em Incubadoras de Empresas: a visão apartir do Processo de Análise CríticaARNALDO GAIO, HAROLDO CLARIM, MARIA GABRIELA SIMÕES
CRM in the libraries context: proposal of implementation in CEFET/RJ Central LibraryLÍVIA LIMA, ROGERIO CARVALHO
ISO 9001 Certificate WithdrawalCARLOS CÂNDIDO, LUÍS COELHO, RÚBEN PEIXINHO
Analysis of experiences on Quality Management Systems in Spain: Background and statistical trendsLUC YAYA, FREDERIC MARIMON, ALEXANDRA SIMON, MARTI CASADESU
Diffusion and efficiency of ISO 9001 in Portugal: a qualitative and quantitative study from a holistic theoretical perspectiveALCINA DIAS, IÑAKI HERAS-SAIZARBITORIA
The influence of supplier partnership in the new product development process: a literature reviewSIMONE SARGES, FERNANDO ROMERO
Methodology to reduce cancellations of scheduled surgeriesCLARA BENTO VAZ
Use of sectorial essential models in organizational interventions aiming at the implementation of quality assurance processesJULIÃO MUSSA, JOÃO ÁLVARO CARVALHO, PAULO SAMPAIO
Improving supply chain information sharing using design for six sigmaERIN MITCHELL, JAMISON KOVACH
Six Sigma DMAIC project to improve the performance of an aluminium die casting operationPEDRO MARQUES, ROBERT MATTHÉ
Use of Six Sigma strategy in the plastic injection sector to reduce rejected pieces in a sewing industry of Cariri-CE, BrazilFERREIRA LIMA, FREDERICO TAVARES, FRANCISCA FIGUEIREDO, OTAVIO OLIVEIRA
Recommending actions criteria in FMEA: a survey in Brazilian automotive companiesDIMAS AGUIAR, VALÉRIO SALOMON
Failure Modes Effects Analysis (FMEA) For Review of a Diagnostic Genetic Laboratory ProcessK. CLAXTON, NICKY CAMPBELL-ALLEN
An innovative approach for planning and execution of pre-experimental runs for Design of ExperimentsMUHAMMAD FAROOQ, HENRIQUETA NÓVOA, ANTÓNIO ARAÚJO, S. TAVARES
Trade-offs between teaching and research activities as antecedents of student satisfactionJASMINA BERBEGAL-MIRABENT, MARTA MAS, FREDERIC MARIMON
A systematic literature review on quality management in higher education: a trend towards integrationMARIA MANATOS, CLAÚDIA SARRICO, MARIA J ROSA
A Comprehensive Internal Quality Assurance System at University of MinhoISABEL SANTOS, GRACIETE DIAS
The impact of the field of study on students’ perceived quality in a Higher Education Institution certified by ISO 9001RENATA FREITAS, VANDA LIMA
The role of quality management practices in operational performance: an empirical study in a transitional economyHUY TRUONG, PAULO SAMPAIO, MARIA DO SAMEIRO CARVALHO, ANA CRISTINA FERNANDES, DUONG THI BINH AN
Financial and non-financial performance improvements through the extensive use of quality cost informationJORGE NOVAS, MARGARIDA SARAIVA, ANTÓNIO RAMOS PIRES
Design for Six Sigma (DFSS): an application to the service sectorPEDRO MARQUES, PEDRO SARAIVA, JOSÉ REQUEIJO, JOSÉ CORREIA, FRANCISCO GUERREIRO
Using a Six Sigma Project to Improve Canteen Quality and ManagementALBERTA ARAÚJO, RUI LIMA, GILBERTO SANTOS, DIOGO MOREIRA, M. RUI ALVES
Analyzing the feedback structure of failure management in manufacturing systemsHENRIK GLÖCKNER, ROBERT SCHMITT
Acceptance Sampling for Non-Gaussian Variables with Robust Methods – Part IIELISABETE CAROLINO, ISABEL BARÃO
Applying quality management practices in small companies: a case of 5S implementation in a Portuguese manufacturerCARLA PIRES, MARLENE AMORIM
Identifying and solving some conceptual issues associated with the adoption of a generic service quality scale: the E-S-QUAL caseLUC YAYA, FREDERIC MARIMON, MARTI CASADÉSUS
Assessing service quality in public transport: the causal role of demographic characteristics and any perception difference among the subcategoriesLUC YAYA, MIREIA FORTIÀ, CARME CANALS, LLUÍS SOLER
Understanding Customer Value: Case Application in Call CentersELIZABETH CUDNEY, VAIBHAV ADEWAR
Assessing Customer Satisfaction and Loyalty in the Retail SectorANA RITA BISCAIA, MARIA JOÃO ROSA, CLÁUDIA SARRICO
The evolution of service quality measurement scales: a review of the applications and extensions of SERVQUALMARLENE AMORIM
Total Quality Management and best practices to evaluate a management of change projectFERNANDA FONTES, ADHERBAL NETTO
Analysis of the EFQM Excellence Model as a Tool for a Sustainable Business ApproachFRANCISCO DUARTE, JOSÉ OLIVEIRA
A Study of Critical Success Factors in Applying Thailand Quality Award Framework in an Electronic Manufacturing Company: A Case StudyCHAICHARIT KITTICHAI, RACHAVARN KANJANAPANYAKOM, PRAPAISRI AYUDTHYA
Redesigning a job using the QFD approach: the case of the customer service in a call centreANA CRISTINA SÁ, PATRÍCIA MOURA E SÁ
The utilization of Z and W charts for controlling service processesJOSÉ GOMES REQUEIJO, ROGÉRIO PUGA-LEAL, ANA SOFIA MATOS
Manufacture optimisation with the criation of the method quality execution systems: fusion of the systems SCADA, E.R.P. and M.E.S. and use of basic quality toolsCARLOS SANTOS, VANESSA BRANDÃO
Welcome to the 1st International Conference on Quality Engineering and Management!
For the first time we are promoting the International Conference on Quality Engineering and Management, taking place at the School of Engineering of the University of Minho, in the historic city of Guimarães, Portugal.
This event combines two areas that are not usually brought together: Quality Engineering and Quality Management. We hope that the results of our effort will translate into a successful venture, to be repeated on a periodic basis, making gradually of this conference an important scientific event in the field of Quality.
As was our aim, since the beginning, the conference covers different topics related to Quality Management and Quality Engineering, including Standards, Continuous Improvement, Supply Chain Quality Management, Management Systems Integration, Six Sigma, Quality Tools, Quality Management in Higher Education, Quality Management in Services and Total Quality Management.
Approximately 100 papers have been submitted and almost 80 were accepted for presentation, after review from the Conference Scientific Committee. Additionally, some of these papers were selected by the Scientific Committee to be published in a special issue of the International Journal of Quality and Reliability Management (SCOPUS indexed journal). Papers accepted correspond to authors from all around the world, with 20 countries represented at this level. Therefore, a warm acknowledgment to all speakers and authors is well deserved. The success of this first edition derives from their efforts and participation!
We would like to thank all of our four keynote speakers, who will be with us during the two days of the event: A. Parasuraman, Greg Watson, Ton van der Wiele and Jens Dahlgaard. We have here the chance to listen to their contributions and new research development insights, coming from some of the most influent current Quality Academicians.
Many thanks also to all the excellent work carried out by the Scientific Committee during the papers selection process.
We must acknowledge as well the institutional support received from the School of Engineering of the University of Minho, Portuguese Association for Quality, University of Coimbra, University of Girona, International University of Catalunya, Algoritmi Research Centre, Portuguese Institute for Quality, Cempalavras, American Society for Quality, European Organization for Quality, Brazilian Association of Production Engineering and Brazilian Society of Quality and Excellence in Management.
Let’s take advantage of this great opportunity and make with your contributions an event with Quality, shared and built by such a top level group of participants!
Welcome to Guimarães, where your presence in the birth of this conference is of critical importance. We hope to see you again here at Guimarães in 2016, for the 2nd International Conference on Quality Engineering and Management!
Thank you all!
University of Minho, September 14, 2014.