Medição do Desempenho da Gestão da Manutenção LARG (Lean, Agile, Resilient e Green) na Hotelaria – Seleção Multicritério de KPIs
Medição do Desempenho da Gestão da Manutenção LARG (Lean, Agile, Resilient e Green) na Hotelaria – Seleção Multicritério de KPIs
Índice
A manutenção de um hotel exige atualmente uma gestão otimizada para responder à complexidade tecnológica, às exigências legais, aos padrões de conforto e qualidade requerida dos ativos físicos, às questões ambientais e à competitividade do setor. Neste contexto, surge o modelo de Gestão da Manutenção LARG (Lean, Agile, Resilient e Green), um conceito inovador que fornece uma visão holística dos parâmetros essenciais das atividades da manutenção atuais. Com o presente estudo, pretende-se contribuir para a melhoria do desempenho da gestão da manutenção de ativos físicos em hotéis e, de forma mais ampla, em grandes estruturas edificadas. Para viabilizar a medição desse desempenho no âmbito de cada paradigma LARG, o artigo propõe uma metodologia de Apoio Multicritério à Decisão (MCDA), utilizando o método ELECTRE III, para selecionar Indicadores Chave de Desempenho (KPIs) relevantes. O estudo inclui um caso aplicado a uma unidade hoteleira, no qual são selecionados KPIs importantes para avaliar aspetos essenciais da gestão da manutenção. Os resultados obtidos demonstram a eficiência da metodologia, permitindo reduzir a subjetividade inerente ao processo de decisão e melhorar a precisão na seleção dos indicadores mais adequados
César Gonçalves has a PhD in Industrial Engineering in the field of Maintenance Management, received from Faculty of Sciences and Technology, Nova University of Lisbon. He is currently Adjunct Professor in the Department of Mechanical Engineering, at the Instituto Superior de Engenharia, University of Algarve. His research interests are in the areas of Maintenance Management, Reliability Analysis, Multi-Criteria Decision Aiding and Building Information Modelling.
José Mendonça Dias has a PhD in Industrial Engineering in the field of Reliability Analysis from the Faculty of Sciences and Technology, Nova University of Lisbon, where he also taught as an Assistant Professor. He is a specialist in Industrial Maintenance by the Order of Engineers and a member of the Research and Development Unit in Mechanical and Industrial Engineering (UNIDEMI). His research interests are in the areas of Maintenance Management and Reliability Analysis.
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ELECTRE, KPI, LARG, Manutenção
