Implementation of a quality model on a software company in Brazil
Implementation of a quality model on a software company in Brazil
Índice
Purpose – This study was carried out to describe and analyze how the process of implementation of a quality model in a small software industry in Brazil improves its level of development production.
Design/methodology/approach – Based on the literature review of quality models and the needs of the company, the most suitable model was chosen and applied to the situation, being the Brazilian Software Process Improvement (MPS.Br) the chosen one. The process was presented and than applied in the industry, in witch the scenario was described and the before and after were compared.
Findings – The rate of performance was improved among other factors, showing the success of the quality model.
Originality/value – The research considers the applicability of a quality model in the process of software development, which is still limited in literature. The study concentrates on the quality model that suits the
needs of the company, improving the development processes and showing what was necessary to implement in order to get the desired results. It also expects to contribute with future references for the companies and enthusiasts who desire to know more about the process.
Cristiana Teixeira é licenciada em Engenharia e Gestão Industrial pela Universidade de Aveiro, sendo atualmente aluna do mestrado em Engenharia e Gestão Industrial da Universidade de Aveiro. Encontra-se a desenvolver o seu trabalho de dissertação na área da gestão da qualidade, mais especificamente na implementação de sistemas de gestão da qualidade e ambiental de acordo com as normas ISO 9001:2015 e 14001:2015.
Maria J. Rosa é Professora Auxiliar no Departamento de Economia, Gestão e Engenharia Industrial da Universidade de Aveiro e Investigadora no CIPES – Centro de Investigação em políticas do Ensino Superior. Os seus principais tópicos de investigação centram-se na gestão da qualidade e na avaliação da qualidade em instituições de ensino superior. As suas publicações incluem artigos em revistas, tais como a Total Quality Management and Business Excellence, Quality Assurance in Education,, European Journal of Education e Quality in Higher Education. É coeditora dos livros ‘Quality Assurance in Higher Education. Trends in Regulation, Translation and Transformation’ (2007) e ‘Quality Assurance in Higher Education Contemporary Debates’.
Cristiana Teixeira has a degree in Industrial Engineering and Management from the University of Aveiro and is currently a students of the master program in Industrial Engineering and Management of the University of Aveiro. She is developing now her master dissertation in the area of quality management,more specifically in the implementation of quality management and environmental systems according to the ISO 9001:2015 and ISO 14001:2015 standards.
Maria João Rosa is assistant professor at the Department of Economics, Management and Industrial Engineering at the University of Aveiro and a researcher at Cipes – Center for Research in Higher Education Policies. Her main research topics are quality management and quality assessment in higher education institutions. Publications include articles in journals such as Total Quality Management and Business Excellence, Quality Assurance in Education, European Journal of Education and Quality in Higher Education. She is co-editor of ‘Quality Assurance in Higher Education. Trends in Regulation, Translation and Transformation’ (2007) and ‘Quality Assurance in Higher Education. Contemporary Debates’
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Quality, Certification, Process, MPS.BR, Implementation.
