What drives value? A comparative study of value drivers and how they are affected by management systems

Purpose – The value of a company is determined by those factors that have the largest impact on business results: the key value drivers. Understanding the key value drivers is crucial for better decision making at all levels in an organization. However, there is still a controversial debate on the value contribution of management systems. A critical issue is to evaluate the potential outcome of management systems, particularly those benefits which only have an indirect monetary effect.
Methodology – The Chair of Quality Science at Technische Universität Berlin (TUB) in cooperation with the Germany Society for Quality (DGQ) conducted a cross-sectoral study which examined the relationship between company-specific value drivers and their management systems. The study starts with an exploration of relevant management systems in the corporate landscape, followed by an analysis of relevant value drivers
and their impact on corporate performance. The third part investigates the influence of management systems on value drivers and concludes with a brief evaluation of cost drivers necessary for the implementation and maintenance of a management system.
Findings – With a total of 152 respondents, the study provides a comparative overview of relevant value drivers along different dimensions. Furthermore, it was determined how well individual value drivers are addressed by a company’s management system and how strong the effects on business success are. Finally, relevant cost drivers of management systems were identified.
Research limitations/implications– The study is limited to 152 respondents from German industries. It would be of high interest to rerun the study with an extension to a larger sample to explore differences and similarities.

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Management Systems, Value Drivers, Value-based Management, Empirical Study