The supply chain quality management (SCQM) in middle-income economy countries

Purpose: The purpose of this research is to present a descriptive assessment of the level of competitiveness achieved by 30 companies in the graphics industry in Colombia and the factors related to SCQM involved in building competitive advantage. To achieve this goal an instrument has been developed, and based on the results obtained, identify better results through the SCQM.
Design/methodology/approach: This research has been developed with qualitative methodology in 3 phases. The first phase was the design of an instrument which allows to evaluate 6 factors considered key to assessing the competitiveness, and where these factors are important to integrate the SCQM on the organizations structures; the second phase was depth interviews with the CEOs of the 30 companies in this study. The third phase was the information analysis, the understanding and interpretation of the data and information, generate conclusions and recommendations.
Findings: The final analysis presents a group of companies of the same industrial sectors with a competitive level to improve and so could align and engage the SCQM. A number of weaknesses and opportunities for improvement are identified, allowing these companies to strengthen the value chain through integration with customers, suppliers and the environment.
Originality/Value: This study presents a profile in the competitiveness achieved by a group of companies in the same sector through factor analysis. A tool has been constructed based on concepts developed by different researchers associate with SCQM, which could generate a competitive advantage when implemented in the organization. The present work is the first approach that is performed at the printing industry in Colombia graphics affiliated with ANDIGRAF

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Supply Chain Quality Management, Logistic, Operations Management, Supply Chain