A maturity model to assess supply chain quality management integration

Purpose – The purpose of this paper is to present the development of a Supply Chain Quality Management (SCQM) maturity model, a self-evaluation tool with the purpose of assisting and helping organizations in gradually improve the integration of Quality Management (QM) and Supply Chain Management (SCM) practices.
Methodology – A literature research was carried out in order to get understanding about the key concepts of SCQM, and also to identify and study the main existent maturity models on the QM and SCM domains. Then, combining the knowledge acquired, an approach to a SCQM maturity model was developed.
Findings – The main achievements to be accomplished regarding each maturity stage of SCQM integration were identified and then incorporated in a multidimensional structure, which embraces five maturity levels related to five organizational dimensions (Organizational Performance, Quality Management, Information Management, Supply Chain Integration, and Sustainability).
Originality/value – This paper focuses on a subject that has not been broadly explored in the existent literature, since none SCQM maturity model was found in the literature. Thus, this paper contribution lies on providing knowledge to understand which topics must be assessed in order to improve the efficiency of SCQM integration and the performance of the overall Supply Chain.

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Supply Chain Quality Management, SCQM, Maturity Model, Integration