Digital Transformation of Quality Management

Purpose –Digital transformation planned, underway or even a reality for many businesses. Quality management, as an organizational activity or function, should be also transformed and quality managers should be aware of the new possibilities.
Design/methodology/approach – The paper is completely exploratory and focused on presenting the scenario and make a list of suggestions to be discussed.
Findings – A set of seven general proposals in the form of advices to quality managers looking at the digital transformation.
Practical implications – This paper is structured around a series of propositions for quality managers to take advantage of the new technological possibilities that could heavily impact their areas in the new coming years.
Originality/value – The intention is to provoke debate and call to reflection and action to quality managers on how to transform their activities.

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Digital transformation, quality management