The Relationship between Quality Management and Innovation
The Relationship between Quality Management and Innovation
Índice
Purpose: The purpose of this study is to understand the relationship between quality management and innovation, since although quality and innovation issues are dealt with extensively, there is still little information on this relationship.
Project/Methodology/Approach: For this study, an exploratory bibliographic research was conducted in order to extract the most important ideas from the literature.
Findings: Most studies suggest a positive link between quality management practices and innovation performance in firms, although there are also studies suggesting a neutral or negative relationship. The focus on quality as a competitive tool is crucial but insufficient, and innovation emerges as a new way of meeting customer requirements and expectations. The coexistence of quality management practices and innovation management practices seems to be important although difficult to achieve.
Research limitations/implications: The literature review was limited to a database.
Practical Implications: The implementation of quality management systems in parallel with innovation poses enormous challenges, as the philosophy governing the two areas can be contradictory. This requires that companies have well-structured and knowledgeable teams.
Originality/Value: This study contributed to a better perception and systematization of the relationship between quality and innovation.
See paper
Alves, A. R., & Saraiva, M. (2011). Quality and innovation as factors of competitiveness and value creation. University of Évora, 1, 1-22.
Asif, M., Searcy, C., Zuthi, A., & Fisscher, O. A. (1 de October de 2013). An integrated management systems approach to corporate social responsibility. Journal of Cleaner Production, 56, 7-17.
Atuahene-Gima, K. (1996). Market orientation and innovation. Journal of Business Research, 35(2), 93-103.
Baldwin, J. R., & Johnson, J. (1996). Business strategies in more and less-innovative firms in Canada. Research Policy, 25(5), 785-804.
Bon, A. T., & Mustafa, E. M. (2013). Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework. Procedia Engineering, 53, 516-529.
Bourke, J., & Roper, S. (2017). Innovation, quality management and learning: Short-term and longer- term effects. Research Policy, 46(8), 1505-1518.
Crossan, M. M., & Apaydin, M. (2010). A Multi-Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature. Journal of Management Studies, 47(6), 1154- 1191.
Fagerbeg, J. (September de 2009). Innovation: A Guide to the Literature. Oxford Handbook of Innovation.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11, 339- 366.
Ford, J. A., Steen, J., & Verreynne, M.-L. (1 de December de 2014). How environmental regulations affect innovation in the Australian oil and gas industry: going beyond the Porter Hypothesis. Journal of Cleaner Production, 84, 204-213.
Goldman, H. H. (2005). The origins and development of quality initiatives in American business. The TQM Magazine, 17, 217-225.
Hoang, D. T., Igel, B., & Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality and Reliability Management, 23(9), 1092-1117.
IPQ. (2006a). Portuguese Standard Project: Research, Development and Innovation Management (RDI) / Terminology and definitions of RDI activities. Portuguese Institute of Quality, 1, 1-18.
IPQ. (2006b). Portuguese Standard Project: Research, Development and Innovation Management (RDI) / Requirements of the RDI management system. Portuguese Institute of Quality, 1, 1-15.
IPQ. (2006c). Portuguese Standard Project: Research, Development and Innovation Management (RDI) / Requirements of an RDI project. Portuguese Institute of Quality, 1, 1-11.
IPQ. (2006d). Portuguese Standard Project: Research, Development and Innovation Management (RDI) and RDI Projects / Competence and evaluation of RDI management systems auditors and RDI project auditors. Portuguese Institute of Quality, 1, 1-18.
IPQ. (2011). International Standard 9004: Management of an organization’s sustained success / A quality management approach. European Committee for Standardization, 2, 7-9.
IPQ. (2015a). International Standard 9000:2015: Quality management systems – Fundamentals and vocabulary. European Committee for Standardization, 3, 1-56.
IPQ. (2015b). International Standard 9001:2015: Quality Management Systems – Requirements. European Committee for Standardization, 4, 1-39.
IPQ. (24 April 2020a). Standardisation. Obtained in april 2020, from Instituto Português da Qualidade: http://www1.ipq.pt/PT/Normalizacao/Pages/Normalizacao.aspx
IPQ. (24 April 2020b). Portuguese Institute of Quality. Obtained in april 2020, from Instituto Português da Qualidade: http://www1.ipq.pt/PT/IPQ/Pages/IPQ.aspx
Kaynak, H., & Hartley, J. L. (2005). Exploring quality management practices and high tech firm performance. Journal of High Technology Management Research, 16(2), 255-272.
Kim, D. Y. (May de 2010). The Impacts of Quality Management Practices on Innovation. Ottawa, Canada: Heritage Branch.
Kim, D.-Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295-315.
Kim, W. C., & Marbougne, R. (1999). Strategy, value innovation, and the knowledge economy. Sloan Management Review, 2(Spring), 41-54.
Kruger, V. (1996). How can a company achieve improved levels of quality performance: technology versus employees? The TQM Magazine, 8(3), 11-20.
Leavengood, S., Anderson, T. R., & Daim, T. U. (2014). Exploring linkage of quality management to innovation. Total Quality Management and Business Excellence, 25(9-10), 1126-1140.
Li, D., Zhao, Y., Zhang, L., Chen, X., & Cao, C. (22 de September de 2017). Impact of quality management on green innovation Dayuan. Journal of Cleaner Production, 170, 462-470.
Luttropp, C., & Lagerstedt, J. (10 de January de 2006). EcoDesign and The Ten Golden Rules: generic advice for merging environmental aspects into product development. Journal of Cleaner Production, 14(15-16), 1396-1408.
Martinez-Costa, M., & Martinez-Lorente, A. R. (2008). Does quality management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management & Business Excellence, 19(3), 209-221.
Maxwell, D., & Vorst, R. V. (11 de June de 2003). Developing sustainable products and services. Journal of Cleaner Production, 11(8), 883-895.
Negas, M., Carvalho, L., & Sousa, I. (2020). Innovation and Technology – A Multidisciplinary Vision (Vol. 1). Lisbon: Silabo.
OECD/Eurostat. (2018). Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation (Vol. 4). The Measurement of Scientific, Technological and Innovation Activities, Luxembourg: OECD Publishing and Paris Eurostat.
Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2006). Total quality management as a forerunner of business innovation capability. Technovation, 26(10), 1170-1185.
Pinto, A., & Soares, I. (2018). Quality Management Systems – Guide for their implementation. Lisbon: Sílabo.
Prajogo, D. I., & Hong, S. W. (2008). The effect of TQM on performance in R&D environments: a perspective from South Korean firms. Technovation, 28(12), 855-863.
Prajogo, D. I., & Sohal, A. S. (2001). TQM and innovation: a literature review and research framework. Technovation, 21(9), 539-558.
Samson, D., & Terziovski, M. (June de 1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393-409.
Schniederjans, D., & Schniederjans, M. (2015). Quality management and innovation: new insights on a structural contingency framework. International Journal of Quality Innovation, 1(1), 1-20.
Singh, P. J., & Smith, A. F. (2004). Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, 15(5), 394-401.
Van de Ven, A. H. (1986). Central problems in the management of innovation. Management Science, 32(5), 590-607.
Zhao, F. (2011). Managing innovation and quality of collaborative R&D. (April), 1-13. The Centre for Management Quality Research: RMIT University.
Innovation, Quality, Relationship of Innovation with Quality, Review.
