Smart Police Station: A journey towards excellence, Dubai Police case study

Purpose – The purpose of this study is to show the case of the innovative Smart Police Station (SPS) of Dubai Police through a case study that analyzes and discusses the Dubai Police continuous improvement, innovation and digital transformation challenges with SPS.

Design/methodology/approach –The data were collected from various sources including analysis of project reports developed by Dubai Police’s Criminal Investigation Department and Smart Police Station team reporting on their activities during the project.

Findings –The results show that without develop and deploying digital technology, the task of fighting crime and protecting citizens becomes almost impossibly tough in a world where citizens and criminals alike are increasingly digitally sharps. Police forces and law enforcement agencies must learn to harness digital technology if they are to deliver a service that is fit for purpose in the 21st century.

Research limitations/implications – Further details and valuable implications are discussed throughout the study. The results have many practical implications, in that it can help Police Directors to make proper decisions when deciding to implement continuous improvement, innovation and digital transformation in their organizations.

Originality/value – This study is a rare and unique empirical study that examines the effect of innovation and strategic planning on the organizational performance of Dubai Police.

Paper type Case Study

Public Sector, Continuous Improvement, Dubai Police, Innovation, Digital Transformation