Integrating TQM and Industry 4.0 for Enhanced Sustainability Performance: An Empirical Primary Results from Saudi Arabia Manufacturing Organizations

Purpose – This study delves into the integration of Total Quality Management (TQM) and Industry 4.0 technologies to advance sustainability in manufacturing organizations within developing countries, focusing on Saudi Arabia as a pivotal case. It aligns with Saudi Vision 2030’s sustainability and economic diversification goals, emphasizing the broader implications for similar transitional economies.
Design/methodology/approach – Utilizing a dynamic capabilities framework, the research employs a survey methodology aimed at senior management in Saudi manufacturing firms. Structural Equation Modeling (SEM) is used to analyze the relationship between TQM, Industry 4.0, and sustainability performance, highlighting the moderating role of dynamic capabilities.
Findings – Primary findings suggest that integrating TQM with Industry 4.0 significantly improves sustainability performance, with dynamic capabilities playing a crucial role. The study underscores the importance of this integration for achieving sustainability objectives, particularly in the context of developing countries aiming for sustainable industrial growthamidst challenges such as resource constraints and environmental degradation.
Research Limitations/Implications – While focused on Saudi Arabia, the findings highlight the need for further research in other developing countries to validate the generalizability of the results.
Practical implications – Provides strategic insights for the adoption of TQM and Industry 4.0 technologies in pursuit of sustainability, offering a model for policymakers and industry leaders in developing countries.
Social implications – Supports the objectives of Saudi Vision 2030 and similar initiatives in developing countries, aiming for sustainable economic growth and industrial diversification.
Originality/value – Bridges the literature gap by empirically examining the integration of TQM and Industry 4.0 within a dynamic capabilities framework, offering a novel perspective on enhancing sustainability in manufacturing sectors of developing nations.

Total Quality Management, Industry 4.0 Technologies, Sustainability Performance, Dynamic Capabilities, Developing Countries, Manufacturing Organizations