Tool for assessing the degree of maturity in process management in the Brazilian electrical sector

This work proposes a business process management tool for the electricity sector in light of existing methodological alternatives. The importance of ESG (Environmental, Social, and Governance) andBPM (Business Process Management) for organizations and their stakeholders remains a suitablemanagement practice. It has become essential for business, and the concept associated with quality must be understood as a critical factor that unifies and enhances these two practices. Bibliometric research was carried out to prove this conjecture, identifying the five main process management tools cited in the specialized bibliography, evoking a quality tool developed by the National Quality Program, now commonly used in Brazil. Treated and unified by the conceptual similarity between the dimensions of the investigated approaches, an alternative tool, BPM-BES (Business Process Management in the Brazilian Electric Sector), was designed and validated to analyze critical processes related to the difficulties of organizations in combating losses caused by failures in management processes. Prioritizing the consensus filter criteria used by already established approaches and adapting them to the functional characteristics and analysis criteria previously validated for the Brazilian business environment, the appropriate alternative proposed showed the potential to improve the operational efficiency of inherent critical electrical sector management processes. The work results show that understanding the level of maturity still constitutes one of the main obstacles to implementing effective management of essential processes, suggesting the need for more knowledge about process management. The proposed alternative tool is based on five dimensions of knowledge: knowledge management, corporate governance, technology and information, strategic alignment, and people management. After going through a pre-test process
involving interviews with experts from the organization studied, the functions established as sampling criteria in the investigation conducted in the procedures adopted by the Brazilian electricity sector regulatory agency (Aneel) were taken as a reference company.

Management evaluation tool. Quality. Maturity of process management. Process Management. BPM. BPM-BES. Brazilian electrical sector.