Beyond Taylor (clientocracy) management methodology as a tool to enhance corporate culture and improve business process efficiency through flexible approaches

This paper addresses the challenge of managing organizations faced with complex tasks, requiring management tools and methods integrated within a flexible management methodology. It highlights
the relevance and opportunities for transforming organizational management. The study hypothesizes that one of the flexible management methodologies, the Beyond Taylor or clientocracy, is suitable for managing organizations and organizational change. The aim of this paper is to explore and demonstrate the feasibility of transitioning to clientocracy within organizations. The methodological foundation discussed is the clientocracy management methodology — a management structure where hierarchy and processes are constructed around customer values. This paper introduces for the first time the experience of training quality experts under the clientocracy methodology and briefly discusses the training content. It highlights the research findings on factors that facilitate and impede an organization’s transition to clientocracy. The intended audience includes leaders of organizations, quality management experts, and heads of innovation teams.

clientocracy, Beyond Taylor methodology, quality management.