Quality Management System maintenance in Small and Medium-Sized Enterprises
Quality Management System maintenance in Small and Medium-Sized Enterprises
Índice
1. Introduction
2. Theoretical Review
3. Methods
4. Result Analysis
5. Final Remarks
Literature mentions that there are difficulties felt by some companies, especially the smaller ones, to adopt and maintain quality management system. This paper aims to understand the difficulties that Small and Medium Sized Companies have in order to maintain a Quality Management System based on ISO9001. The difficulties were raised from the literature in three important blocks: CMMI, ISO9004 and CSF. The survey methodology was applied added to a 6-point Likert Scale, delimiting the questionnaire application to certified companies in State of São Paulo, Brazil. The result obtained confirmed the low perception of the difficulties mentioned in the literature and existent in the companies studied. These difficulties were grouped into 6 dimensions, and summarized in the following approaches: strategy, problem evaluation and resolution, stakeholder satisfaction, knowledge management, resource management and organizational development.
Ver artigo
Difficulties Perception, ISO9001, Maintenance of the QMS, SME
