The Benefits Obtained After Implementation of a Software Development Maturity Model
The Benefits Obtained After Implementation of a Software Development Maturity Model
Índice
1. Introducion
2. Software Development Maturity Model
3. Methodological Procedures
4. Results
5. Final Considerations
In the Information Technology Market, the software sector has been consolidating its growth trend. With increasingly strong competition, organizations must improve their market share and primarily their efficiency and efficacy by implementing quality software. Accordingly, this study aims at determining the benefits obtained by organizations after implementation of a software development maturity model referred to as the Brazilian Software Process Model (MPS.BR) and to understand how to achieve value in software development. A thorough revision of the literature was conducted, and questionnaires were applied so that employees of software development companies that had implemented a MPS.BR could describe the benefits obtained.
Data were collected from 9 companies and 47 questionnaires were applied. The benefits most cited were “clearer processes” and “improved process quality”, while those least mentioned by employees were “shorter development time” and “lower development costs”. After statistical analyses the 18 benefits under study were reduced to 4 categories: quality, control, process and team. The benefits of this study were identified in previous research based on international models such as CMM, CMMI and the t-Soft Project. Since all the benefits were recognized in the organizations under study, we suggest that implementing the MPS-BR model has resulted in the same benefits obtained in similar international models. If the practitioners understand the contributions of the software development maturity model, it is possible to create a supportive environment to cultivate key practices and increase the value acquired by the software development.
Isabel Ebo, mestre em relações internacionais pelo ISCSP- UL- Portugal, Lisboa 2006, doutoranda de gestão na Universidade da Beira Interior- Portugal. Atualmente é empreendedora de negócios, as suas áreas de interesse são; gestão da qualidade, six sigma, marketing digital, qualidade e excelência.
Helena Alves é doutorada em Gestão, professora Associada do departamento de Gestão e Economia da Universidade da Beira Interior e Investigadora no Núcleo de Estudos em Ciências Empresariais. Atualmente desenvolve também funções de vice-presidente da Faculdade das Ciências Sociais e Humanas da Universidade da Beira Interior. As suas áreas de investigação incidem no marketing de serviços.
Luís Lourenço é Professor Associado do Departamento de Gestão e Economia da Universidade da Beira Interior e investigador do NECE. É Licenciado em Gestão pela Universidade da Beira Interior e possui o M.Sc. e PhD. em Gestão pela Universidade de Clemson. Tem lecionado disciplinas nas áreas de Gestão da Produção e Operações e
Gestão da Qualidade. Tem publicado e apresentado em conferências diversos artigos e orientados teses de Mestrado e Doutoramento, nessas mesmas áreas.
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Quality, Maturity, Process, Software.
