ISO 9001 under a theoretical approach Case study: food, construction and media industry

The aim of this research is to analyse the placement and efficiency of ISO 9001 on different sectors of activity under a holistic an integrative theoretical approach based on the Contingency theory, the Institutional theory and the Resources-Based View (RBV). This theoretical perspective was used under a qualitative methodology, concerning Portuguese companies from different sectors of activity. This study used ISO 9001 structure for the interviews what revealed quite useful for the organizations. From the the findings put under the referred theoretical frame a framework for the analysis of the efficiency of ISO 9000 revealed to be quite interesting. Some limitations of this study consist in the consideration of just three sectors of activity and in its domestic geographical placement.

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Contingency theory, institutional theory, ISO 9001, performance, RBV