Evolução do Modelos de Maturidade dos Sistemas de Gestão da Qualidade: Era 4.0
Evolução do Modelos de Maturidade dos Sistemas de Gestão da Qualidade: Era 4.0
Os modelos de maturidade auxiliam os gestores no desenvolvimento organizacional, pois permitem definir um caminho estruturado de crescimento (Nascimento, et. Al., 2013). Existem vários modelos de avaliação de maturidade dos Sistemas de Gestão da Qualidade, sendo o Crosby Maturity Grid identificado como um dos primeiros modelos.
No entanto, a Indústria 4.0 passou a fazer parte do contexto atual das empresas, com um impacto significativo nos processos de qualidade e nos negócios. Os profissionais da qualidade e investigadores debatem o impacto do Indústria 4.0 na qualidade sob o título “Qualidade 4.0”.
Assim, suportado numa revisão de literatura narrativa este trabalho tem como principal objetivo aprofundar como os modelos de avaliação de maturidade dos Sistemas de Gestão da Qualidade (SGQ) têm vindo a adaptar-se ao contexto da indústria 4.0. Concluiu-se que os Modelos de Maturidade (MM) de Qualidade integram-se no grupo de MM organizacionais consolidados. No entanto, verifica-se que os MM de qualidade 4.0 encontram-se numa fase emergente integrando uma abordagem multidimensional, isto é, verifica-se a integração de componentes da gestão juntamente com componentes da Indústria 4.0. Realça-se ainda que os elementos fundamentais do SGQ são entendidos com fatores determinantes dos MM qualidade 4.0.
Gestão da Qualidade, Modelos de Maturidade de Gestão da Qualidade, Indústria 4.0
Cláudia de Sousa e Silva has received a PhD from Department of Economics, Management, Industrial, Engineering and Tourism – University of Aveiro – Portugal. She is currently Professor at Águeda School of Technology and Management (ESTGA-UA)l and researcher at GOVCOPP. Her research interests are in quality management, project management, Agile and Sustainability
A., K. (2017). Maturity model for production management. Procedia Engineering, 182, 342–349.
Akhmatova, M.-S., Deniskina, A., Akhmatova, D.-M., & Prykina, L. (2022). Integrating quality management systems (TQM) in the digital age of intelli-gent transportation systems industry 4.0. Transportation Research Procedia, 63, 1512–1520. https://doi.org/https://doi.org/10.1016/j.trpro.2022.06.163
ASQ. (2013). ASQ: Manufacturing Growth Continues but Economy Still a Challenge. Retrieved February 2, 2021, from http://www.asq.org/media-room/press-releases/2013/20131223-%0Amanufacturing-outlook.html
Backström, T. (2017). Solving the quality dilemma: Emergent quality management. In Innovative Quality Improvements in Operations (pp. 151–166).
Bento, G. D., & Tontini, G. (2018). Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance. Total Quality Management & Business Excellence, 1–19.
Booth, A., Sutton, A., Clowes, M., & Martyn-St James, M. (2021). Systematic approaches to a successful literature review. London: Sage Publication Ltd.
Brauner, P., & Ziefle, M. (2022). Beyond playful learning – Serious games for the human-centric digital transformation of production and a design process model. Technology in Society, 71(102140). https://doi.org/https://doi.org/10.1016/j.techsoc.2022.102140
Cooke-Davies, T., & Arzymanow, A. (2003). The maturity of project management in different industries: An investigation into variations between project management models. International Journal of Project Management, 26(1), 471–478. Retrieved from https://www.sciencedirect.com/science/article/pii/S0263786302000844?casa_token=sT8OpM_zJOQAAAAA:v50Y9Xn9Ek53w-kJLAm1n_CNsUGeZ5tls1VxEHLj1uFGFl180VRPub0hL6BVqfeaCdZNJ8puD1s
Cronemyr, P., & Danielsson., M. (2013). Process Management 1-2-3: a maturity model and diagnostics tool. Total Quality Management and Business Excellence, 24(7–8), 933–944.
Cubo, C., Oliveira, R., Fernandes, A. C., Sampaio, P., Carvalho, M. S., & Afonso, P. (2023). An innovative maturity model to assess supply chain quality management. International Journal of Quality and Reliability Management, 40(1), 103–123.
Dahlgaard, J. J., Reyes, L., Chen, C.-K., & Dahlgaard-Park, S. M. (2019). Evolution and future of total quality management: management control and organisational learning. Total Quality Management and Business Excellence, 30(sup 1), S1–S16.
Dewi, A. Y., & Suhardi. (2014). Assessing information quality management maturity level using TIQM-CMM. In International Conference on Information Technology Systems and Innovation, ICITSI 2014 (pp. 171–176).
Fernandes, A. C., Sampaio, P., Sameiro, M., & Truong, H. Q. (2017). Supply chain management and quality management integration: A conceptual model proposal. International Journal of Quality and Reliability Management, 34(1), 53–67. https://doi.org/10.1108/IJQRM-03-2015-0041
Fundin, A. (2018). Strategies for emergent quality management. In Participatory Innovation Conference 2018 PIN-C 2018 (pp. 14–20). Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-38632
Garza-Reyes, J. . (2018). A systematic approach to diagnose the current status of quality management systems and business processes. Business Process Management Journal, 24(1), 216–233.
Ghanim, Y. (2016). Toward a specialized quality management maturity assessment model. In ACM International Conference Proceeding Series (pp. 1–8).
Glogovac, M., Ruso, J., & Maricic, M. (2022). ISO 9004 maturity model for quality in industry 4.0. Total Quality Management & Business Excellence, 33(5–6), 529–547.
Horvat, A., & Filipovic, J. (2018). Service quality and maturity of health care organizations through the lens of complexity leadership theory. Journal of Evaluation in Clinical Practice, 24(1), 301–307. https://doi.org/https://doi.org/10.1111/jep.12789
Irfan, M., Hassan, M., Hassan, N., Habib, M., Khan, S., & Nasruddin, A. M. (2020). Project Management Maturity and Organizational Reputation : A Case Study of Public Sector Organizations. IEEE ACCES, 8, 73828–73842. https://doi.org/10.1109/ACCESS.2020.2988511
ISO. (2015). ISO 9001:2015 – Quality management systems — Requirements. Geneva, Switzerland: ISO.
Javaid, M., Haleem, A., Pratap Singh, R., & Suman, R. (2021). Significance of Quality 4.0 towards comprehensive enhancement in manufacturing sector. Sensors International, 2, 100109. https://doi.org/10.1016/J.SINTL.2021.100109
Jesson, J., Lacey, F. M. ., & Matheson, L. (2011). Doing Your Literature Review : Traditional and Systematic Techniques. London: Sage Publication Ltd.
Juran Institute, An Attain Partners Company. (2019). Retrieved May 29, 2024, from https://www.juran.com/blog/quality-4-0-the-future-of-quality
Kim, S., Pérez-Castillo, R., Caballero, I., & Lee, D. (2022). Organizational process maturity model for IoT data quality management. Journal of Industrial Information Integration, 26(100256), 1–26.
Kucińska-Landwójtowicz, A., Czabak-Górska, I. D., Domingues, P., Sampaio, P., & Carvalho, F. de. (2024). Organizational maturity models: the leading research fields and opportunities for further studies. International Journal of Quality & Reliability Management, 41(1), 60–83.
Lin, C., Wu, J. C., & Yen, D. C. (2012). Exploring barriers to knowledge flow at different knowledge management maturity stages. Information and Management, 49(1).
Marx, F., Wortmann, F., & Mayer, J. H. (2012). A maturity model for management control systems: five evolutionary steps to guide development. Business and Information Systems Engineering, 4(4), 193–207.
Movahedi, M., Teimourpour, M., & Teimourpour, N. (2013). A study on effect of performing quality management system on organizational productivity. Management Science Letters, 3(4), 1063–1072.
Nascimento, A. P., Valadares, M. P., Ladeira, M. B., & Filho, H. Z. (2016). Key transition points: the climbing to Quality Management System maturity Pontos de transição: a escalada rumo à maturidade de Sistemas de Gestão da Qualidade. Gest. Prod, 23(2), 250–266. https://doi.org/10.1590/0104-530X2222-15
Nenadál, J., Vykydal, D., Halfarová, P., & Tylečková, E. (2022). Quality 4.0 Maturity Assessment in Light of the Current Situation in the Czech Republic. Sustainability, 14(12). https://doi.org/https://doi.org/10.3390/su14127519
Nunhes, T. V., Motta Barbosa, L. C. F., & de Oliveira, O. J. (2017). Identification and analysis of the elements and functions integrable in integrated management systems. Journal of Cleaner Production, 142, 3225–3235. https://doi.org/10.1016/j.jclepro.2016.10.147
Rebelo, M. F., Santos, G., & Silva, R. (2016). Integration of management systems: towards a sustained success and development of organizations. Journal of Cleaner Production, 127, 96–111. https://doi.org/10.1016/j.jclepro.2016.04.011
Sader, S., Husti, I., & Daroczi, M. (2021). A review of quality 4.0: definitions, features, technologies, applications, and challenges. Https://Doi.Org/10.1080/14783363.2021.1944082. https://doi.org/10.1080/14783363.2021.1944082
Santos, G., Almeida, L. M., Ramos, D. G., Carvalho, F. J., de Sá, J. C., Baptista, J. S., & Carnide, M. (2018). Sistemas Integrados de Gestão – Qualidade, Ambiente e Segurança (3a). Publindústria.
Schindlholzer, B., Gysi, L., Klaas, M., & Brenner, W. (2009). A maturity model for the internationalization of customer care in the automotive industry. In Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS.
Shrayner, Y. S., & Vladimir, Y. V. (2019). Maturity Models of Quality Management System in High-Tech Industry: a Systematic Literature Review. In IEEE Conference of Russian Young Researchers in Electrical and Electronic Engineering (pp. 1478–1484).
Silveira, V. N. S. (2009). Os modelos multiestágios de maturidade: um breve relato de sua história, sua difusão e sua aplicação na gestão de pessoas por meio do People Capability Maturity Model (P-CMM). Revista de Administração Contemporânea, 13(2), 228–246. https://doi.org/10.1590/s1415-65552009000200005
Souza, J. P. E., & Alves, J. M. (2018). Lean-integrated management system: A model for sustainability improvement. Journal of Cleaner Production, 172, 2667–2682. https://doi.org/10.1016/j.jclepro.2017.11.144
Tickle, M., Mann, R., & Adebanjo, D. (2016). Deploying business excellence – success factors for high performance. International Journal of Quality and Reliability Management, 33(2), 197–230.
van Kemenade, E., & Hardjono, T. W. (2019, March 4). Twenty-first century Total Quality Management: the Emergence Paradigm. TQM Journal. Emerald Group Publishing Ltd. https://doi.org/10.1108/TQM-04-2018-0045
Zonnenshain, A., & Kenett, R. S. (2020). Quality 4.0—the challenging future of quality engineering. Quality Engineering, 32(4), 614–626. https://doi.org/10.1080/08982112.2019.1706744
Zulqarnain, A., Wasif, M., & Iqbal, S. A. (2022). Developing a Quality 4.0 Implementation Framework and Evaluating the Maturity Levels of Industries in Developing Countries. Sustainability (Switzerland), 14(18). https://doi.org/https://doi.org/10.3390/su141811298
